KATRINA SILVA
Gilbert,AZ
Summary
Forward-thinking Coordinating Specialist bringing 14 years of expertise for Complex Case Management. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Proclaim, TrueCare, Facets, Oneview, ESD, Outlook, Word, and Excel.
Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
INTAKE LEAD REPRESENTATIVE-CARE COORDINATION LEAD
Cigna
04.2020 - Current
- Reduce costs while maintaining quality standards.
- Evaluate delivery needs and optimized strategies to meet customer demands.
- Devise and implemented processes and procedures to streamline operations.
- Maintain workload of 30-80 cases aligned with Case Managers to provide accurate and desired redirection result.
- Complex case management
- New Hire lead trainer
- Pilot program tester
CARE ASSOCIATE
Cigna
02.2018 - 04.2020
- Build and maintain rapport with patients to facilitate trusting caregiver relationship for redirection.
- Complex case management
- Case building for nurse case managers to assist in transition from hospital based settings to alternate infusion centers or home.
- Assist in determining large company savings upwards of 250 k per patient.
- Assist in locating and determining locations appropriate for redirection of each specific patient and coordinating with provider.
CERTIFIED PHARMACY TECHNICIAN
Cigna
03.2010 - 02.2018
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume pharmacy environment.
CERTIFIED PHARMACY TECHNICIAN
Walgreen's Pharmacy
03.2009 - 03.2010
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Bachelor of Science - Public Health
Northern Arizona University
Flagstaff, AZ05.2025
Associate of Science - Public Health
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2018
Arizona General Education Curriculum - Public Health
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ05.2018
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2007
Skills
- Program Evaluation
- Staff Training
- Strategic Direction
- Process Improvement
- Task Delegation
- Specialty Injectable and Pharmacy medication industry expertise
- Data Analysis
- Organizational Skills
- Quality Assurance
- Flexible and Adaptable
- Friendly, Positive Attitude
- Time Management
Timeline
INTAKE LEAD REPRESENTATIVE-CARE COORDINATION LEAD
Cigna
04.2020 - Current
CARE ASSOCIATE
Cigna
02.2018 - 04.2020
CERTIFIED PHARMACY TECHNICIAN
Cigna
03.2010 - 02.2018
CERTIFIED PHARMACY TECHNICIAN
Walgreen's Pharmacy
03.2009 - 03.2010
Bachelor of Science - Public Health
Northern Arizona University
Associate of Science - Public Health
Maricopa Community Colleges - Chandler-Gilbert Community College
Arizona General Education Curriculum - Public Health
Maricopa Community Colleges - Chandler-Gilbert Community College
High School Diploma -
Corona Del Sol High School
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