Dominique Misisian
Redford,MI
Summary
Dynamic professional with extensive customer service experience. Adept at resolving complex issues and enhancing client satisfaction. Skilled in effective communication and problem solving, I excel in fast paced environments, consistently achieving customer service goalsand creating positive relationships. Committed to continous improvement and delivering quality results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mscc agent
Vxi global services
Redford, MI
11.2024 - 09.2025
- working as an mscc agent for customer service. Working under vxi for kaiser permanente. I take inbound calls regarding insurance
Technical Support
Kelly Global Services
Redford, MI
11.2018 - 06.2024
- Provided tier 2 technical support for a comprehensive range of Apple products, including desktops, laptops, tablets, smartphones, audio devices, and wearables.
- Resolved complex hardware and software issues, ensuring customer satisfaction and service efficiency for various Apple devices.
Waitress
BT's
03.2016 - 12.2016
- Provided exceptional customer service by promptly greeting guests, taking orders accurately, and serving food and beverages with a friendly demeanor, ensuring a positive dining experience at BT's.
Waitress
P.F. Chang's China Bistro, Inc.
09.2015 - 03.2016
- Provided exceptional dining experiences by delivering prompt, courteous service and personalized attention to guests at P.F. Chang's China Bistro, Inc., ensuring customer satisfaction and repeat business.
Sales Associate
Swim N Play
03.2015 - 09.2015
- Cultivated strong customer relationships through attentive service, driving repeat business and client satisfaction.
- Met and exceeded sales targets by implementing effective product demonstration strategies and upselling techniques.
Education
High School Diploma - High School or Equivalent
Rochester Community High School
Skills
- Communications
- People Person
- Customer Service
- Problem-solving skills
- Customer service and care
- Organizational skills
- Clear communication
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Call management
- Critical thinking
- Flexible schedule
- Polite communication skills
- Schedule management
- Technical support
Certification
- TIPS Certified
- Driver's License
Timeline
Mscc agent
Vxi global services
11.2024 - 09.2025
Technical Support
Kelly Global Services
11.2018 - 06.2024
Waitress
BT's
03.2016 - 12.2016
Waitress
P.F. Chang's China Bistro, Inc.
09.2015 - 03.2016
Sales Associate
Swim N Play
03.2015 - 09.2015
High School Diploma - High School or Equivalent
Rochester Community High School