Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Great Leadership experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BSO Agent / Ramp Agent Supervisor
Pacific Atlantic Handling
08.2022 - 10.2023
Customer service and baggage handling
Ramp supervisor
Followed up on customers' inquiries to assess satisfaction with provided solutions.
De-escalated and resolved customer complaints with punctual, polite, and professional service.
Established strong customer relationships, building recommendations and loyalty.
Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Responsible for the routing, loading and unloading of inbound and outbound baggage
Make sure all staff complies with regulations
Youth Basketball Coach
JYL (Jewish Youth League)
05.2019 - Current
Coach various age groups ranging from 1st grade - 8th grade
Provided instruction to children and youth in fundamentals of basketball.
Acted as positive role model for team participants and in community.
Promoted good sportsmanship with competing teams on- and off-field.
Developed and implemented effective training and skills development strategies to improve overall team performance.
Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Monitored athletes during events and practice to quickly identify injuries.
Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Directed ambitious practice sessions to boost athletic abilities and teamwork.
Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
Cultivated community and media relations through social media and other communication channels to support program.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Delivery Driver
Cleanly
05.2016 - 12.2017
Valet laundry service to pick up and drop off a customer's laundry
Completed on-time deliveries by choosing the best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Verified accuracy of all deliveries against order forms.
Managed customer inquiries and complaints in polite and professional manner.
Personal Trainer/Fitness Instructor
Independent Contactor
01.2015 - 04.2016
Fitness training and motivation to become fit and healthy
Trained clients during strength training, cardio vascular exercise, and stretching.
Demonstrated proper technique for exercises to avoid injuries.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Designed specific workout systems for individual clients based on performance ability.
Maintained up-to-date knowledge of fitness training methods to inform approach.
Developed customized fitness plans for wide range of clients to expand services.
Demonstrated proper form and technique to prevent injury.
Promoted safe and inclusive environment for clients and members.
Education
Bachelor's - Liberal studies/ psychology
Wichita State University
Wichita, KS
04.2012
Associates - Business management
Lakeland college
Mattoon, IL
01.2011
Skills
Driving (10 years)
Communications
Problem Resolution
Leadership Development
Bilingual (English and creole)
Sports Coaching
Personal Training
Driving
Load & unload
Customer service
Leadership
Delivery Driver Experience
Certification
Driver's License
Personal Information
Relocation: Anywhere
Timeline
BSO Agent / Ramp Agent Supervisor
Pacific Atlantic Handling
08.2022 - 10.2023
Youth Basketball Coach
JYL (Jewish Youth League)
05.2019 - Current
Delivery Driver
Cleanly
05.2016 - 12.2017
Personal Trainer/Fitness Instructor
Independent Contactor
01.2015 - 04.2016
Bachelor's - Liberal studies/ psychology
Wichita State University
Associates - Business management
Lakeland college
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