Dominique Montgomery
Hammond,United States
Summary
Knowledgeable in the medical field with solid background in brand marketing. Managed successful campaigns that boosted brand awareness and engagement. Demonstrated creativity and strategic thinking in project execution.
Dedicated to providing quality care for ultimate customer satisfaction by using Excel and other analytics. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
10
10
years of professional experience
Work History
Senior Executive Assistant
Visio Lending
07.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Utilized advanced software to create accurate documents and reports, enhancing information accessibility.
- Managed high volume of email inquiries, ensuring timely responses and effective communication.
- Used Salesforce to produce monthly invoices, reports, and other deliverables.
- Updated and maintained confidential databases and records.
- Supported business and hospitality needs of corporate partners.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Brand Marketing Manager
Visio Lending
01.2025 - 12.2025
- Coordinated with design and media teams to create high-quality creative assets.
- Assisted in developing brand strategies that drove awareness and growth.
- Planned, coordinated, and executed multi-channel marketing campaigns.
- Maintained marketing email templates to ensure consistent messaging.
- Established and optimized business development strategies aligned with targets and market data.
- Launched digital marketing campaigns that significantly increased website traffic.
- Enhanced email campaign performance by optimizing open and click-through rates.
- Developed SEO strategies to improve website visibility and organic reach.
Wedding Coordinator
The Oaks
03.2024 - 11.2024
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Established and managed communications with vendors, confirming service and supply delivery.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Supervised personnel and directed in wedding task administration and completion.
- Assisted bridal couple in selecting wedding details select wedding decorations and floral arrangements, menus and music.
- Managed setup of wedding decorations and supplies and breakdown of wedding decorations and supplies.
Medical Office Specialist
North Oaks Health System
02.2024 - 07.2024
- Schedule and assist in the coordination of patient procedures, office visits, and referrals to increase productivity by 30% in a week
- Follow insurance guidelines and policy and procedure when scheduling
- Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due if needed while assisting the receptionist
- Improve patient satisfaction through consistently representing the company professionally and cross trained to support multiple functions across all patient and payer types
- Provide excellent customer service to all patients, guests, and family members
- Assisted with completing and distributing paperwork, entering pertinent patient information into the electronic medical record.
- Independently maintains and works from the electronic medical record and additional databases
Procedure Scheduler/Receptionist/Medical Summarizer
Neuroscience and Pain Institute
01.2021 - 02.2024
- Obtains information necessary to complete the scheduling of an order including the presence of implanted devices, stints, and hardware when scheduling for imaging
- Responds professionally to all inquiries from patients & staff in a timely manner at 90% callback rate
- Accurately documents patient accounts of all actions taken
- Identify opportunities for process improvement for receipt of data and reporting
- Ability to meet established deadlines timely, accurately and with a sense of urgency
- Maintains quality service by following organization standards
- Sorting and reviewing medical record documents including office visits, procedures, and imaging, summarize and type up document in Microsoft word format
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
Administrative Coordinator 3
Parishes Human Services Authority
10.2018 - 11.2020
- Greeted customers in a friendly and professional manner
- Resolved customer complaints calmly and professionally, ensuring timely resolution of issues
- Created detailed reports and documents for office manager to streamline workflow
- Followed store policies and procedures to minimize errors and enhance customer service quality
- Developed and implemented evidence-based interventions that improved clients' overall mental health and well-being
- Identified risk factors and warning signs of mental health issues and referred to appropriate resources
STORE MANAGER
Lids
07.2016 - 08.2018
- Exceeded company objectives by 20% in all measurable areas of the business
- Generate Sales Produce sales gains, by providing customer service
- Assessed each associate's sales performance, providing feedback on strengths and opportunities aligned with company objectives
- Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company
- Controlled expenses to protect company assets within LIDS Retail policies
- Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws
- Adhere to current visual guidelines including proper merchandising, signage and store cleanliness
- Ensure that all associates maintain a professional appearance consistent with company dress code policy
Education
Bachelor's Degree -
Louisiana State University at Alexandria
01-2017
Diploma -
Peabody Magnet High School
05-2012
Skills
- Excellent communication
- Salesforce reporting
- Brand strategy development
- Vendor negotiation
- Problem solving
- Time management
- Attention to detail
- Self-starter
References
- Sharan Shivers( Legal Asst./ AP Supervisor @ Dr. Chad)- (786)-255-9997
Professional- Known/ worked with for 5 years
- Max Briese (Marketing Director @ Visio Lending)- (281)-543-7364
Professional- Supervisor and coworker for 1 year
- Jodi Davenport ( Medical Billing Supervisor @ North Oaks)- (504) 235-9883
Professional- Known/ worked with for 4 years
- Brian Banford (District Sales Manager @Hibbett Sports) - Brian.banford@hibbettsports.com
Professional- Previous Supervisor, known for 7 years
- Angelo Phillips (Safety Represenative @MuddyWaters)- 318-787-7697
Personal- Known for 18 years
Timeline
Brand Marketing Manager
Visio Lending
01.2025 - 12.2025
Senior Executive Assistant
Visio Lending
07.2024 - Current
Wedding Coordinator
The Oaks
03.2024 - 11.2024
Medical Office Specialist
North Oaks Health System
02.2024 - 07.2024
Procedure Scheduler/Receptionist/Medical Summarizer
Neuroscience and Pain Institute
01.2021 - 02.2024
Administrative Coordinator 3
Parishes Human Services Authority
10.2018 - 11.2020
STORE MANAGER
Lids
07.2016 - 08.2018
Bachelor's Degree -
Louisiana State University at Alexandria
Diploma -
Peabody Magnet High School