Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
W.W. GRAINGER INC
Chicago, IL
02.2022 - 02.2024
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Processed customer service orders promptly to increase customer satisfaction.
Debt Consultant
Clearone Advantage LLC
Baltimore, MD
05.2018 - 01.2022
Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
Developed tailored strategies, effectively resolving complex client cases involving bankruptcy or litigation threats.
Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
Customer Support Specialist
PayPal
Chicago, IL
09.2014 - 04.2018
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Debt Collector
Asset Recovery Solutions
Chicago, IL
03.2011 - 07.2014
Developed strong relationships with customers to foster timely payments and account resolution.
Maintained accurate records of customer accounts, payments and payment plans.
Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
Worked in call center environment handling manual and automatically dialed outbound calls.