Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Moore

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

W.W. GRAINGER INC
02.2022 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Processed customer service orders promptly to increase customer satisfaction.

Debt Consultant

Clearone Advantage LLC
05.2018 - 01.2022
  • Utilized analytical skills to evaluate clients'' financial situations accurately, enabling tailor-made solutions for each individual case.
  • Developed tailored strategies, effectively resolving complex client cases involving bankruptcy or litigation threats.
  • Improved clients'' financial situations through comprehensive debt analysis and customized action plans.

Customer Support Specialist

PayPal
09.2014 - 04.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Debt Collector

Asset Recovery Solutions
03.2011 - 07.2014
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

High School Diploma -

Hillcrest High School
Country Club Hills, IL
05.2013

Skills

  • Product Recommendations
  • Call center experience
  • Account Management
  • Relationship Building
  • Merchandise Orders and Exchanges
  • Needs Assessment
  • Critical Thinking
  • Product Knowledge

Timeline

Customer Service Representative

W.W. GRAINGER INC
02.2022 - 02.2024

Debt Consultant

Clearone Advantage LLC
05.2018 - 01.2022

Customer Support Specialist

PayPal
09.2014 - 04.2018

Debt Collector

Asset Recovery Solutions
03.2011 - 07.2014

High School Diploma -

Hillcrest High School
Dominique Moore