Alma Ferrer
Duarte,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Trader Joe's
Monrovia, CA
04.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Prevented key account losses by researching discrepancies and correcting problems.
Assistant Photographer
Evangelina Photos
La Verne, CA
05.2013 - 04.2018
- Assisted in pre-production planning and preparation of photographic shoots.
- Organized and maintained photography equipment, including cameras, lenses, tripods, lighting stands, props and backdrops.
- Captured high quality images according to the requirements of each shoot.
- Edited and retouched photos using Adobe Photoshop software.
- Ensured proper lighting conditions during photoshoots and adjusted accordingly as needed.
- Managed digital files by downloading onto computers and backing up on external hard drives.
- Communicated effectively with clients to determine their needs and expectations.
- Conducted research prior to photoshoots to find suitable locations for outdoor shoots.
- Performed administrative tasks such as invoicing customers, maintaining records and filing paperwork.
- Maintained a professional demeanor at all times while interacting with clients or other staff members.
- Maintained up-to-date knowledge of photography trends, techniques, and equipment.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Tested equipment prior to use, verifying good working order.
Education
High School Diploma -
Mt Olive High School
Duarte, CA06-2009
Ultrasound Technician
Citrus College
Glendora, CASkills
- Customer Complaint Resolution
- Positive and professional
- Product Recommendations
- Product Knowledge
- Order coordination
- Cash Handling
- Check processing
- Customer service excellence
- Team training and development
- Telephone Etiquette
- Microsoft Excel
- Client Relations
- Critical Thinking
- Adaptive team player
- De-Escalation Techniques
- Product Education
- Courteous demeanor
- Friendly, approachable, and always willing to lend a hand
- Highly reliable
- Bilingual-fluent in English ans Spanish
Timeline
Customer Service Representative
Trader Joe's
04.2018 - Current
Assistant Photographer
Evangelina Photos
05.2013 - 04.2018
High School Diploma -
Mt Olive High School
Ultrasound Technician
Citrus College