DOMINIQUE MORRIS
Hendersonville,TN
Summary
Strong background in customer service and team leadership, enhancing operational efficiency and member retention. Experience in managing financial transactions and conflict resolution while cultivating positive relationships with clients. Leveraged strong communication skills and attention to detail to support organizational goals and improve service delivery.
Overview
5
5
years of professional experience
Work History
Member Services Associate
YMCA of Middle TN
03.2021 - Current
- Greet members and answer questions in a friendly and professional manner.
- Manage membership sales and renewals, ensuring accurate processing of payments and maintaining meticulous records of financial transactions.
- Utilize membership software to input and track member data, demonstrating attention to detail and accuracy.
Case Management Assistant
Tennessee Department of Children Services
04.2024 - 08.2025
- Assisted Case managers in conducting assessments and maintaining accurate case documentation.
- Managed the intake process for child protection reports, ensuring accurate data entry and compliance with legal requirements.
- Facilitated communication between reporters and service providers.
Front Office Manager
Hampton Inn & Suites
11.2022 - 11.2023
- Oversaw daily financial transactions and ensured accurate billing for guests.
- Assisted in budget preparation and expense tracking, identifying cost-saving opportunities to enhance financial efficiency.
- Managed a team of front desk staff, enhancing multi-tasking skills and communication skills.
- Resolved guest disputes and complaints utilizing conflict resolution techniques.
Front Desk Agent/Supervisor
Hilton Garden Inn/Tru by Hilton
08.2021 - 11.2022
- Led a team in providing exceptional customer service, enhancing client relationships and satisfaction.
- Trained and supervised front desk staff, fostering a collaborative environment and improving team efficiency.
- Developed strong problem-solving skills by addressing and resolving customer concerns.
- Cultivate strong relationships with gym members, enhancing retention rates through personalized service and effective communication.
Education
Bachelor of Science - Mass Communication
Tennessee State University
Nashville, TN 08.2018 - 01/2022
Skills
- Multi-tasking strength
- Communication skills
- Customer service
- Interpersonal skills
- Conflict Resolution
- Data management
- Microsoft Word/Excel Proficiency
- Data entry
Timeline
Case Management Assistant
Tennessee Department of Children Services
04.2024 - 08.2025
Front Office Manager
Hampton Inn & Suites
11.2022 - 11.2023
Front Desk Agent/Supervisor
Hilton Garden Inn/Tru by Hilton
08.2021 - 11.2022
Member Services Associate
YMCA of Middle TN
03.2021 - Current
Bachelor of Science - Mass Communication
Tennessee State University
08.2018 - 01/2022