Dominique Nelson
Towson,MD
Summary
Experienced and ambitious entrepreneur with a strong background in business management and customer service. Demonstrates over five years of valuable industry experience in customer service software, conflict resolution, and customer loyalty. Committed to utilizing proven skills to effectively contribute to the success of your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Hockey Private Trainer
The St. James
01.2024 - Current
- Developed strong rapport with clientele base, resulting in numerous referrals and new client acquisitions for the business.
- Educated clients on injury prevention techniques while promoting safe exercise practices during each training session.
- Empowered clients by teaching them self-sufficiency in executing exercises correctly outside of supervised sessions.
- Enhanced client fitness levels by developing personalized workout plans and providing expert guidance on proper techniques.
Assistant Field Hockey Club Coach
Jackals Field Hockey
07.2023 - Current
- Coaches ages 12 through 16 fundamental hockey skills
- Collaborates with head coach to develop a system to improve quality and playing style
- Led team to 2023 National Indoor Tournament, showcasing team improvement and tactical execution.
Part Time Educator
Lululemon Athletica
05.2023 - Current
- Utilized strong communication and relationship-building skills to identify customer needs and guide them towards the most suitable products, resulting in 25% increase in customer retention
- Host retail floor working directly with SM and ASM supporting floor operations including visual merchandising, set up of marketing displays for new product launches, driving customer interest and conversion
- Developed and executes a targeted marketing campaign that increased store sign ups by 30%, resulting in significant boost in repeated purchases for company.
Esthetician and Marketing Entrepreneur
Allure Beauty & Co., LLC
12.2019 - Current
- Apply lash extensions to clients carefully while maintaining a clean and sanitized workplace
- Listens to guest concerns, identify appropriate solutions and resolves issues quickly with minimal expense
- Prioritizing incoming and outgoing emails, calls, & messages while maintaining clear and professional communication
- Increased sales in lash suite 30% per month by rolling out loyalty programs.
Athletic Consultant Intern
Stamped By AC, LLC
12.2022 - 03.2023
- Assist and helped develop core curriculum, community outreach and project management
- Input market strategies that align with the goals and core values of the company
- Efficiently managed and coordinate client appointments, staff meetings and events
- Developed effective and individualized fitness programs to achieve movement and efficiency in clients.
Event Operations Intern
Elite Tournaments
03.2022 - 05.2022
- Managed overall tournament strategy ensuring smooth operation
- Interacted with over 200 people per day
- Oversaw all the cleaning/ safety protocols necessary to create a safe environment for the players, coaches, and spectators.
Guest Service Assistant
European Wax Center
05.2021 - 09.2021
- Educated all guests on European Wax Center’s product portfolio and demonstrated product on guests
- Managed the Reservation book regarding guest’s request and associate’s availability
- Sold more than 10 wax pass packages per week increasing store sales by 15% each month
- Maintained a high level of confidentiality and discretion when handling sensitive information.
Education
Bachelor of Science - Sport Management
Towson University
Towson, MD05.2023
Skills
- Motivation and Encouragement
- Goal setting expertise
- Customer Relations
- Entrepreneurial personality
- Social Media Management
- Team Development
Certification
- CPR American Heart Association [12/2022 – 12/2024]
- Advanced Social Media Strategy Certification [11/2022]
Timeline
Field Hockey Private Trainer
The St. James
01.2024 - Current
Assistant Field Hockey Club Coach
Jackals Field Hockey
07.2023 - Current
Part Time Educator
Lululemon Athletica
05.2023 - Current
Athletic Consultant Intern
Stamped By AC, LLC
12.2022 - 03.2023
Event Operations Intern
Elite Tournaments
03.2022 - 05.2022
Guest Service Assistant
European Wax Center
05.2021 - 09.2021
Esthetician and Marketing Entrepreneur
Allure Beauty & Co., LLC
12.2019 - Current
Bachelor of Science - Sport Management
Towson University