Dominique Nickerson
Garland,TX
Summary
Results-driven professional with expertise in electronic health records and referral coordination. Proven ability to enhance patient communication and ensure compliance, contributing to a streamlined service delivery.
Overview
14
14
years of professional experience
Work History
New Patient Coordinator Surgery Lead
Texas Oncology
Richardson, Tx
01.2024 - Current
- Oversaw new patient referral process, ensuring compliance with department standards.
- Facilitated communication between patients and healthcare providers, enhancing service delivery and patient satisfaction.
- Managed electronic health records system, maintaining data integrity and privacy compliance.
- Achieved significant reduction in scheduling issues and insurance-related errors through leadership.
- Coordinated staff meetings to review best practices and deliver educational opportunities, promoting team alignment and knowledge sharing.
- Assisted in training and coaching staff, enhancing team effectiveness and performance.
- Supported staff through coaching and resources, fostering a culture of continuous improvement and collaboration within clinic.
Patient Outreach Care Specialist
Southwestern Health Resources
Farmers Branch, Tx
01.2023 - 12.2023
- Reviewed referral requests, verified patient eligibility, and secured necessary authorizations to streamline patient access to care.
- Managed and coordinated all aspects of referral process using Leading Reach software.
- Coordinated referrals and authorizations across multiple practices to achieve daily operational targets.
- Utilized exceptional customer service skills to ensure accurate and timely referrals, enhancing patient satisfaction.
- Met daily outbound and inbound call quotas set by management to enhance communication effectiveness.
- Maintained compliance with insurance policies and healthcare regulations.
- Ensured patient confidentiality while handling health information in electronic medical records.
- Scheduled patient appointments in assigned PCP's flowcast and completed documentation efficiently.
Call Center/Scheduler
Texas Neurology
Dallas, Tx
05.2017 - 03.2023
- Managed high call volumes daily, consistently meeting hourly quotas.
- Resolved patient inquiries and complaints effectively to enhance satisfaction.
- Multitasked efficiently in a call center while performing various duties using eClinicalWorks.
- Scheduled appointments for MRIs, MRAs, EEGs, EMGs, follow-ups, new patients, and Botox treatments.
- Verified patient information for accuracy before appointments, collected copays, and confirmed insurance details.
- Processed appeals by gathering documentation and submitting to appropriate departments while ensuring accurate filing and claims submission.
- Updated provider templates and reviewed online requests and referrals.
- Ensured accurate scanning of patient documents into files while adhering to HIPAA regulations.
Patient Access Representative II
East Texas Medical Center
Tyler, Tx
07.2014 - 04.2017
- Trained 20+ patient access representatives on new admission and registration software, enhancing team proficiency and patient onboarding.
- Verified patient coverage and policy limitations utilizing online eligibility systems.
- Processed patient responsibility estimates during pre-registration based on insurance policies, facilitating informed patient financial planning.
- Organized patient records by updating personal and financial information, ensuring accuracy and compliance with regulations.
- Secured patient signatures for compliance with privacy laws and treatment consents.
- Responded to patient inquiries professionally and efficiently.
- Managed patient admissions and discharges, ensuring compliance with protocols.
- Assisted with employee orientation to promote integration into the organization.
Admitting Specialist
East Texas Medical Center
Carthage, Tx
10.2012 - 07.2014
- Verified patient insurance benefits during admissions process.
- Verified insurance information and collected payments to ensure accurate billing records.
- Entered patient and insurance details into Meditech and IPAS systems, ensuring accuracy for billing and records.
- Collected and organized patient forms and signatures, streamlining admissions processes for improved efficiency.
- Assisted in patient admissions, adhering to federal and state regulations.
- Updated supervisors and medical teams on critical patient information, reducing potential errors in admissions.
- Greeted patients warmly, fostering comfort and rapport during visits.
- Safeguarded patient data in accordance with HIPAA regulations and facility policies.
Education
High School Diploma -
Elysian Fields High School
Elysian Fields, TX05-2011
Skills
- Electronic health records
- Referral coordination
- Patient scheduling
- Data integrity maintenance
- Compliance management
- Patient engagement strategies
- Staff training and development
- Staff management
- Analytical thinking
- Decision-making
- Conflict resolution
- Attention to detail
Timeline
New Patient Coordinator Surgery Lead
Texas Oncology
01.2024 - Current
Patient Outreach Care Specialist
Southwestern Health Resources
01.2023 - 12.2023
Call Center/Scheduler
Texas Neurology
05.2017 - 03.2023
Patient Access Representative II
East Texas Medical Center
07.2014 - 04.2017
Admitting Specialist
East Texas Medical Center
10.2012 - 07.2014
High School Diploma -
Elysian Fields High School