Summary

Overview

Work History

Education

Skills

Affiliations

References

Timeline

Amy Hendrieth

Lake Butler

Summary

Dynamic Lead Patient Access Coordinator at Medlink Management Inc, adept at optimizing patient registration processes and ensuring HIPAA compliance. Demonstrated expertise in health insurance verification and financial counseling, while effectively leading teams to enhance service delivery. Proven problem-solver with strong organizational skills, dedicated to improving patient access and satisfaction.

Overview

22

22

years of professional experience

Work History

Lead Patient Access Coordinator

Medlink Mangement Inc

Lake Butler

11.2002 - Current

Guided patients through the completion of consent and other required medical forms.
Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Verified insurance eligibility and ensured coverage of services to be provided.
Screened patients for eligibility for state, local and federal assistance programs.
Collected payments for services rendered and processed credit card transactions accurately and efficiently.
Reviewed medical documents for accuracy prior to submission for billing purposes.
Explained various admission forms and policies, acquiring signatures for consent.
Processed patient responsibility estimate determined by insurance at pre-registration.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Accessed programs and set up correct payment strategies based on patient means and needs.
Verified patients' insurance and payment methods during admissions or check-in processes.
Conducted financial counseling for patients, explaining payment options and assistance programs.
Adhered to HIPAA guidelines when handling confidential patient information.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Supported emergency department registration during peak times, ensuring rapid patient processing.
Coordinated scheduling of appointments across multiple departments to optimize patient care.
Communicated financial obligations to patients and collected fees at time of service.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Interpreted insurance benefits for accurate completion of pre-registration forms.

Education

Patient Access Certification

Home Town Health University

01-2025

Financial Counselor Certification

Home Town Health University

01-2025

Healthcare Hospitality Specialist

Home Town Health University

01-2014

Patient Access Specialist

Home Town Health University

01-2014

Emergency Medical Condition And The Baker Act

Home Town Health University

01-2014

High School Diploma -

Union County High School/ Bradford Votech

Lake Butler, FL

06-1999

Skills

Patient registration
HIPAA compliance
Financial procedures adherence
Problem-solving
Health insurance knowledge
Multitasking and organization
Admitting coordination

Team leadership
Electronic health records
Information collection
Intake assessment
Quality assurance
Training coordination
Registration management

Affiliations

Im currently a co-founder of a non-profit organization dedicated to giving back to the community. Through out the year, We plan and execute numerous funraisers which helps raise essential funds for christmas gifts for the children of Union and surrounding counties. This also fosters community spirit and engagement.

References

References available upon request.

Timeline

Lead Patient Access Coordinator

Medlink Mangement Inc

11.2002 - Current

Patient Access Certification

Home Town Health University

Financial Counselor Certification

Home Town Health University

Healthcare Hospitality Specialist

Home Town Health University

Patient Access Specialist

Home Town Health University

Emergency Medical Condition And The Baker Act

Home Town Health University

High School Diploma -

Union County High School/ Bradford Votech