Kimberly Jaynes
Emerus
Moore,OK
19
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Patient Access Coordinator Lead
4 Years 3 Months- Coordinated with team to streamline registration procedures, enhancing patient experience by reducing wait times.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Explained admission forms and policies, ensuring compliance by acquiring necessary signatures for consent.
- Organized and maintained patient records by updating and verifying personal and financial information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to incoming calls from patients, providing information and assistance., responded to inquiries, and resolved customer complaints.
- Processed payments for medical services, ensuring accuracy and efficiency in transactions. for services rendered and processed credit card transactions accurately and efficiently.
- Adhered to HIPAA guidelines when handling confidential patient information.
Lead Patient Care Coordinator
2 Years 8 Months- Train new patient care coordinators on clinic procedures and documentation standards.
- Advised the clinical team on best practices for providing safe and effective care.
- Monitored, evaluated, and reported patient progress to physicians.
- Assisted patients in understanding their care plans and healthcare options.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Monitored vital signs such as pulse rate, blood pressure and temperature to ensure optimal health outcomes.
- Educated patients about their diagnosis, medications and lifestyle modifications for better health outcomes.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Team Lead
1 Year 2 Months- Coordinated patient intake, insurance verification, and referral processing
- Led team members by providing guidance and support, ensuring timely completion of tasks and adherence to quality standards.
- Supervised medical assistants in rooming, chart prep, and visit flow to enhance patient experience.
- Trained new staff on processes and procedures to ensure consistent service delivery.
- Monitored supplies, inventory, and exam room readiness for dermatology visits
- Maintained cleanliness of work areas to ensure a safe environment, neat and free of safety hazards to maximize efficiency.
Donation Service Coordinator
1 Year 10 Months- Coordinated service requests for donor referral workflows at Life Share of Oklahoma, ensuring seamless communication among stakeholders.
- Cultivated relationships with donors through effective communication and tailored outreach, enhancing donor retention and satisfaction.
- Facilitated donor engagement by providing timely updates and addressing inquiries, improving donor experience and trust in the organization.
- Maintained accurate donor records to ensure compliance with organizational standards.
- Communicated with hospitals, families, and staff during time-sensitive recovery cases.
Office Manager
9 Years 3 Months- Managed daily office operations for internal medicine clinic front and back offices.
- Supervised staff, organized schedules, and delegated tasks to enhance operational efficiency.
- Coordinated patient scheduling, referrals, and appointment calendars for provider schedules.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered medical supplies, tracked inventory levels, and coordinated with vendors to ensure timely delivery.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians and nursing staff during examinations and clinical procedures.
- Administered injections, medications and treatments according to physician instructions.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to support effective treatment.
Education
Associate of Science - Pre Nursing
Practical Nursing Refresher Course - Practical Nursing
Practical Nursing - Practical Nursing
Medical Assisting - Medical Assisting
High School Diploma
Associate of Science - Registered Nurse
Skills
Patient registration
Insurance verification
EMR
Health insurance knowledge
Regulatory compliance
Payment processing
Financial reconciliation
Team leadership
Organizational skills
Detail-oriented
Customer service
Communication protocols
Emotional intelligence
Heartsaver first aid CPR AED
Vital signs
Medication administration
EKG administration
Sterile technique
Venipuncture and phlebotomy
Simple dressings
Complex Problem-solving
Electrocardiography (EKG)
Vital signs monitoring
Maintaining confidentiality
HIPAA compliance
Inventory control
Employee supervision
Employee training
Conflict management
Mail handling
Clear oral/written communication
Scheduling
Credit and collections
Data entry
Office management
Timeline
Patient Access Coordinator Lead
Emerus
07.2022 - CurrentRead More
Lead Patient Care Coordinator
Access Medical Center Urgent Care
10.2019 - 06.2022Read More
Team Lead
Edmond Dermatology
08.2018 - 10.2019Read More
Donation Service Coordinator
Life Share of Oklahoma
09.2016 - 07.2018Read More
Office Manager
Internal Medicine Associates of Oklahoma City
05.2007 - 08.2016Read More
Oklahoma City Community College
Associate of Science from Pre Nursing
Read More
Moore Norman Technology Center
Practical Nursing Refresher Course from Practical Nursing
Read More
DeMarge College
Practical Nursing from Practical Nursing
Read More
Moore Norman Technology Center
Medical Assisting from Medical Assisting
Read More
Moore High School
High School Diploma
Read More
Mid America Christian University
Associate of Science from Registered Nurse
Read More