Dominique Norton Nugin
Tampa,USA
Summary
Personable Member Service Representative dedicated to improving member experiences through efficient issue resolution and proactive communication. Skilled in managing inquiries, facilitating membership processes, and maintaining a welcoming environment to foster customer loyalty.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Member Service Representative
Planet Fitness
Norcross, GA
12.2025 - 07.2026
- Provided exceptional customer service to enhance member experience daily.
- Acted as first point of contact for customers, handling inquiries and resolving issues to enhance customer experience
- Managed membership sign-ups and cancellations efficiently and accurately.
- Conducted facility tours to highlight amenities and promote membership enrollment.
- Ensured cleanliness and organization of front desk area to maintain welcoming environment.
Server/Hostess
Chili's Grill & Bar
Snellville, GA
08.2025 - 07.2026
- Greeted guests, managed seating arrangements, took reservations, answered phone inquiries, and served customers to ensure a welcoming dining experience.
- Coordinated dining reservations efficiently to optimize guest seating and waitlists efficiently.
- Provided menus and detailed daily specials to guests.
- Maintained cleanliness and organization of dining area to create a pleasant atmosphere for guests.
- Supported team members during busy shifts to facilitate smooth service and improve guest satisfaction.
- Collaborated with kitchen staff to ensure timely service delivery.
Server/Hostess
Bello
Tampa, Florida
11.2020 - 11.2023
- Greeted guests warmly and guided them to their tables.
- Managed seating arrangements to optimize dining flow and guest experience.
- Assisted servers with food and beverage service during busy shifts.
- Handled customer inquiries and resolved any concerns promptly.
- Maintained cleanliness and organization of dining area throughout service.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new hosts on procedures and customer service standards effectively.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Customer Service Representative
Freedom Health
Tampa, Florida
08.2014 - 03.2020
- Handled high-volume calls while maintaining professionalism and empathy.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted patients with inquiries regarding medical services and billing issues.
- Educated patients on insurance coverage and benefits related to healthcare services.
- Communicated effectively with healthcare providers to resolve patient concerns.
- Resolved complaints by actively listening and providing timely solutions to issues.
- Coordinated appointment scheduling for patients across multiple departments efficiently.
- Processed patient information using electronic health record systems accurately.
- Assisted in checking patients' insurance eligibility prior to their appointment.
Security Officer/Front Desk Receptionist
Nine 15
Tampa, Florida
11.2023 - 08.2025
- Monitored premises to ensure safety and security for all employees and visitors.
- Managed access control by verifying credentials of staff and guests.
- Responded promptly to alarms and incidents, ensuring quick resolution of issues.
- Implemented security policies to maintain a secure working environment for all staff.
- Prepared detailed reports on daily activities and any unusual occurrences.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
High school diploma -
Leto High School
01-2015
Health Science (Associate) -
Ultimate Medical Academy
Tampa, FLSkills
- Membership management
- Customer service
- Issue resolution
- Facility tours
- Electronic records
- Relationship building
Certification
Guard Card
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Florida
- Title: Customer Service Representative
Timeline
Member Service Representative
Planet Fitness
12.2025 - 07.2026
Server/Hostess
Chili's Grill & Bar
08.2025 - 07.2026
Security Officer/Front Desk Receptionist
Nine 15
11.2023 - 08.2025
Server/Hostess
Bello
11.2020 - 11.2023
Customer Service Representative
Freedom Health
08.2014 - 03.2020
High school diploma -
Leto High School
Health Science (Associate) -
Ultimate Medical Academy