Dominique O’Connor
Winter Springs,FL
Summary
Compassionate and dedicated Registered Nurse with over 23 years of progressive experience in diverse healthcare environments, including clinical and leadership roles in Long Term Care, Skilled Nursing Care, Acute Care, and Telehealth. Experienced in conducting comprehensive MDS assessments and managing the RAI process to enhance care planning, optimize reimbursement, and drive quality outcomes (QMs). Proven ability to lead interdisciplinary teams in delivering resident-centered care, with a strong commitment to regulatory compliance. Recognized for excellent communication, meticulous attention to detail, and analytical skills that foster improved operational efficiency and patient satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
RPM Home Telehealth Care Coordinator RN
Orlando VA Medical Center
10.2023 - 03.2026
- Provide specific in-home telehealth technology to a selected group of patients with specific chronic illnesses who are frequent users of healthcare services.
- Collaborate with members of the interdisciplinary teams across the healthcare continuum to ensure the appropriateness of referrals into the program and to ensure follow-up communication to members of the interdisciplinary team.
- Use various software applications such as Medtronic and Cognosante: and telehealth monitoring devices to interpret specific clinical data as it relates to disease management.
- Provide patient and family education, monitoring of patient status using home telehealth technology, transfer of patient data into CPRS and other software packages as designated, and timely communication to the provider when critical information is received.
- Timely Monthly Assessment transmissions for an average 70 patient panel in the Veterans Equitable Resource Allocation system (VERA) to receive proper funding.
Nursing Supervisor/NOD WHEN Hours
Orlando VA Medical Center
10.2012 - 10.2023
- Used vast clinical experience as a Nursing Supervisor to manage general operations of the Orlando VA Medical Center 134 bed inpatient hospital, 120 bed CLC, and the 60 Bed Domiciliary in Lake Baldwin and Lake Nona Campus during the WHEN hours.
- Utilized the vision of the organization to implement and enforce Medical Center policies and procedures. Assesses provided care against standard practice and regulations.
- Fostered collaboration, transparency, and solutions that positioned OVAHCS to deal with the ever-changing complex healthcare system. Continually assesses the acuity of the units and organization using sound judgement in assessing, planning, implementing, and reevaluating to meet the needs of the staff, veterans, and promote access to care.
- Responsible for bed management during hospital admissions, assuring that the Veteran met the proper level of care before providing a bed in the ICU, Step-down, or Med/Surg units. Assisted with discharges to assure bed availability, including transfers to and from non-VA facilities.
- Served as a consultant for clinical issues, documentation in CPRS, VISTA, CARIBOU, as well as emergency response, patient flow and staffing processes.
- Made use of technology tools such as Microsoft Teams to facilitate 0300a.m Daily Huddle with unit charge nurses, deliver morning reports to Nursing Leadership, as well as teaching programs such as the HRO (High Reliability Organization).
RN Charge Nurse Community Living Center (CLC)
Orlando VA Medical Center
10.2010 - 05.2012
- 11-7 Clinical leader of a mixed 30 bed hospice and long term care unit who managed 1 LPN/2-3NAs.
- Assigned duties based on acuity
- Provided direct, specialized nursing care, including wound care, IV management, and complex procedures, while overseeing resident safety and comfort.
- Staff mentor and new staff preceptor
- Ensured compliance with safety regulations and quality improvement, policy management, conducted audits, and conducted monthly and annual assessments.
LPN MDS Coordinator (NAC)
Palm Garden of Orlando Skilled Nursing Facility
01.1998 - 04.2000
- Initial, weekly, quarterly and annual assessment on new admits and current residents of 120 bed facility.
- Chaired care plan meetings with interdisciplinary team members, residents, and families
- Created and updated care plans
- Transmit data through a PPS using RUGS III for proper Medicare reimbursement
- Provided in-services to nursing staff about accurate documentation and admission assessments
- Promote QM/QI for continuous improvement
Education
Bachelor of Science - Nursing
University of Phoenix
Phoenix, AZ01-2017
Associate of Science - Nursing
Valencia Community College
Orlando, FL05-2003
Practical Nursing Certificate - undefined
Lively Technical Center
Tallahassee, FL08-1994
Skills
- Patient Assessment & Care Planning
- Patient & Family Education
- Staff Education
- Clinical Documentation (EMR/EHR)
- Care Coordination
- Excellent Leadership & Communication
- Quality Improvement Initiatives
- Regulatory Compliance & Safety
- Computer Proficiency
- Microsoft Office Suite
Accomplishments
- Veterans Experience Workgroup member to improve patient satisfaction by improving patient care 2024-2025. Improved Veteran satisfaction scores in RPM-Home Telehealth above the National's average. Orlando VA Medical Center
- Orlando VA Community Living Center Lead in a nationwide virtual breakthrough series designed for CAUTI Prevention in LTC 2015-2016 with a result of 51% decrease in CAUTI at the OVAMC CLC
- Nursing Performance Improvement Council Chair 2014-2019, Orlando VA Medical Center
Certification
- Registered Nurse (RN), State of FL, License # RN 9202812, Active
- Basic Life Support (BLS), American Heart Association, Current
Languages
Spanish
Limited Working
Interests
Beekeeping
Homesteading: cultivating a food forest, gardening, and raising chickens
Exploring the outdoors
Blue Ribbon Award in Excellence 2025
VA Blue Ribbon Award recipient for going above and beyond in providing assistance to patients and helping in all aspects of their VA health care.
Timeline
RPM Home Telehealth Care Coordinator RN
Orlando VA Medical Center
10.2023 - 03.2026
Nursing Supervisor/NOD WHEN Hours
Orlando VA Medical Center
10.2012 - 10.2023
RN Charge Nurse Community Living Center (CLC)
Orlando VA Medical Center
10.2010 - 05.2012
LPN MDS Coordinator (NAC)
Palm Garden of Orlando Skilled Nursing Facility
01.1998 - 04.2000
Associate of Science - Nursing
Valencia Community College
Practical Nursing Certificate - undefined
Lively Technical Center
Bachelor of Science - Nursing
University of Phoenix