Dominique Pierre Louis
Brooklyn,NY
Summary
Highly-motivated US Army veteran with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Theater Network Operation Control Center Officer
US Army
09.2023 - 06.2024
- Recorded significant events occurring while on duty into log books which were then submitted at end of each watch period.
- Prepared reports summarizing events occurring during each shift for submission to command staff.
- Installed, configured and maintained network devices such as routers, switches, firewalls and wireless access points.
- Monitored system performance to ensure availability of services to authorized users.
- Implemented changes in the network environment according to change management procedures.
- Managed communication networks including radio transmissions, satellite communications, telephone conversations, email exchanges.
- Assisted with training new personnel on watch station duties and responsibilities.
- Provided technical support for customers regarding network configuration issues.
IT Help Desk Technician
Brooklyn Commons
Brooklyn, NY
10.2018 - 11.2022
- Created user accounts and managed access privileges on networked systems.
- Monitored server performance metrics to ensure optimal operation of IT services.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
- Supported telephony systems such as VoIP phones and PBXs.
- Provided assistance with mobile device setup and configuration.
- Conducted training sessions for end-users on the use of specific software applications and operating systems.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and configured new hardware, software and peripheral devices.
- Configured routers and switches for local area networks.
- Provided technical support to internal customers in a timely manner.
- Updated documentation related to IT procedures and policies.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
Education
Bachelor of Science - Information Technology
New York City College of Technology of The City University of New York
Brooklyn, NY06-2021
Associate of Applied Science - Computer Networking And Telecommunications
Borough of Manhattan Community College of The City University of New York
New York, NY06-2018
Skills
- LAN and WAN administration
- Troubleshooting and diagnosis
- Windows Server
- Active Directory
- IP Addressing and Subnetting
- Interpersonal and written communication
- Technical Support
- Linux
- Helpdesk operations
- Interpersonal Skills
- Team Collaboration
- Mobile Device Management
Affiliations
- Runner
- Gym enthusiast
- Avid reader
Accomplishments
- 26 miles Bataan Memorial Death March
- MWR Half Marathon
- The Crossfit Murph Challenge
- Army Ten Miler
Certification
- CompTIA Network+
- CompTIA Security+
- Cisco Certified Cyber Ops
Languages
English
Professional
French
Professional
Spanish
Elementary
References
References available upon request.
Timeline
Theater Network Operation Control Center Officer
US Army
09.2023 - 06.2024
IT Help Desk Technician
Brooklyn Commons
10.2018 - 11.2022
Bachelor of Science - Information Technology
New York City College of Technology of The City University of New York
Associate of Applied Science - Computer Networking And Telecommunications
Borough of Manhattan Community College of The City University of New York