Dominique Pittman
Norwood,USA
Summary
Dynamic professional with extensive experience in strategic planning, team leadership, and operational excellence. Employs a forward-thinking approach to drive business growth and enhance process efficiency. Proven ability to cultivate collaborative environments that inspire innovation and achieve measurable results. Committed to leveraging expertise to contribute to organizational success and elevate team performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager/Bartender/Server
HangoverEasy
Cincinnati, OH
08.2020 - Current
- Ability to work in a fast paced and high volume restaurant and bar
- Open and close restaurant/bar
- Numerous years of experience with preparing beverages, alcoholic beverages, cocktails and drinks
- Prepares restaurant and bar
- Manage restaurant FOH STAFF
- Ability to work in a fast paced and high volume restaurant and bar
- Prepare glassware
- Assess customers' needs and preferences and make recommendations.
- Mix ingredients to prepare cocktails.
- Plan and present bar menu.
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
- Interact with customers, take orders and serve
- Ability to keep the bar organized, stocked & clean
- Skilled in mixing, garnishing & serving drinks
- Managing workflow.
- Training new hires.
- Creating and managing team schedules.
- Reporting to senior management.
- Evaluating performance and providing feedback.
- Helping to resolve employee issues and disputes.
- Lead a team of 25 employees in daily operations, ensuring efficient and smooth workflow
- Developed and implemented strategies to improve customer satisfaction, resulting in an increase of XX% in positive feedback ratings
- Manage budget and expenses, consistently meeting or exceeding financial targets
- Oversee inventory management, optimizing stock levels to minimize waste and maximize profitability
- Implement employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Establish strong relationships with suppliers and negotiated favorable contracts for procurement of goods and services
- Conduct regular performance evaluations for staff members, providing constructive feedback for professional development
- Implemented quality control measures to maintain high standards of product/service delivery
- Develop policies and procedures to ensure compliance with industry regulations and standards
Banquet Bartender/Server
21c Museum Hotels
Cincinnati, OH
02.2023 - 04.2025
- Crafted and served signature cocktails and beverages for high-profile events.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Collaborated with event coordinators to design customized drink menus for special occasions.
- Trained junior bartenders on mixology techniques and customer service standards.
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Assisted in setup and breakdown of banquet facilities, maintaining organization and efficiency throughout events.
- Delivered exceptional service to guests during events, ensuring satisfaction and adherence to venue standards.
Server/Bartender
Horseshoe, Jack, Hardrock Casino
Cincinnati, OH
02.2013 - 08.2021
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Served average of Number patrons daily at Type restaurant with consistent recommendations for exceptional service.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Promoted desserts, appetizers and specialty drinks.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently while ensuring guest satisfaction and timely service.
Host/Server
IHOP
Cincinnati, OH
03.2009 - 01.2013
- Executed thorough cleaning and sanitization protocols for tables and seating areas to enhance guest experience.
- Greeted and seated guests promptly, ensuring welcoming first impressions.
- Engaged with kitchen personnel to relay guest preferences and ensure satisfaction with dining experience.
- Instructed new hosts on best practices in customer service and adherence to operational protocols.
- Coordinated menu distribution and collection to enhance customer service experience.
- Schedule reservations for private events and large groups
- Managed guest reception and seating processes, ensuring a warm and inviting atmosphere upon arrival.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Trained new servers on menu items, service standards, and point-of-sale systems.
- Developed strong relationships with regular customers, contributing to a welcoming atmosphere.
Host
Palomino
Cincinnati, OH
02.2007 - 11.2009
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Welcomed and seated guests, ensuring optimal dining experience and customer satisfaction.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Managed reservations and waitlists using electronic systems for efficient guest flow.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped to plan and execute parties for more than Number guests, including coordinating menus and preparing tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas every Timeframe to verify proper cleanliness and readiness for guests.
- Answered telephone to provide establishment information and take party reservations.
- Worked within Type application to collect reservation information and communicate updates to guests.
- Guided guests to appropriate seating for party size, provided with menus and Action.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Notified servers after seating parties in section for prompt service.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered questions about food and order statuses for waiting customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Designed custom private function and banquet packages to accommodate groups of up to Number, including business dinners, sales presentations, club meetings, weddings and charity events.
Server
Federal Reserve
Cincinnati, OH
10.2006 - 10.2009
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Placed reservations through phone and email into Software.
Sales Rep/Visual Merchandiser
Wet Seal Inc
Cincinnati, OH
03.2004 - 09.2007
- Placed prices and descriptive signage to enhance displays and promote items.
- Updated Number -square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
- Presented updated floor plans and design strategy to store management.
- Restructured merchandising strategy to promote high value and products.
- Managed visual displays for Type of company company to drive exposure and increase revenue.
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Supervised up to Number employees on merchandising team.
- Worked as team member to provide highest level of service to customers.
- Communicated merchandise needs and issues to appropriate supervisor in timely fashion.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across Number locations.
- Unloaded trucks, stocked shelves and carried merchandise out to floor for customers.
- Communicated store policy violations to leadership team quickly and accurately.
- Attended Number team meetings each month to voice concerns and offer constructive feedback to others.
- Marked clearance products with updated price tags.
- Exceeded targeted sales goals by Number %.
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
Education
High School Diploma -
Colerain High School
Cincinnati, OHUpper secondary education - undefined
Bachelor of Engineering - undefined
Skills
- Leadership and team building
- Troubleshooting skills
- Operations management
- Exceptional customer service
- Guest engagement
- Cash handling
- POS system operation
- Upselling strategies
- Ordering supplies
- Retail management
- Retail experience
- Inventory control
Certification
- Graphic Designer Certification Present Developed numerous marketing programs (logos, brochures, newsletters, infographics, presentations, and advertisements) and guaranteed that they exceeded the expectations of our clients
- Managed up to 5 projects or tasks at a given time while under pressure to meet weekly deadlines
- Recommended and consulted with clients on the most appropriate graphic design options based on their overall marketing goals
- Food Handler Certification
- Driver's License
- ServSafe
- Forklift Certification
- OTR
Timeline
Banquet Bartender/Server
21c Museum Hotels
02.2023 - 04.2025
General Manager/Bartender/Server
HangoverEasy
08.2020 - Current
Server/Bartender
Horseshoe, Jack, Hardrock Casino
02.2013 - 08.2021
Host/Server
IHOP
03.2009 - 01.2013
Host
Palomino
02.2007 - 11.2009
Server
Federal Reserve
10.2006 - 10.2009
Sales Rep/Visual Merchandiser
Wet Seal Inc
03.2004 - 09.2007
Upper secondary education - undefined
Bachelor of Engineering - undefined
High School Diploma -
Colerain High School