Dominique Porter
Highland,CA
Summary
Dynamic supervisor with a proven track record at ABM Industries, enhancing productivity through strategic staff management and process improvements. Skilled in training and mentoring, fostering team building and customer satisfaction. Achieved a 20% increase in workflow efficiency by optimizing resource allocation and implementing innovative solutions.
Overview
8
8
years of professional experience
Work History
Supervisor
ABM Industries
11.2023 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored new employees on operational procedures and company standards.
- Monitored workflow efficiency and implemented process improvements to enhance productivity.
- Coordinated schedules and assignments to optimize team performance and resource allocation.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Event Assistant
ABM Janitorial Services
01.2018 - 09.2023
- Coordinated logistics for events, ensuring smooth operations and timely execution.
- Assisted in planning and organizing various events, meeting client specifications.
- Managed vendor communications to secure services and supplies as needed.
- Developed event timelines to optimize workflow and resource allocation.
- Trained new staff on event procedures, enhancing team efficiency and collaboration.
Janitor
VOA
09.2017 - 01.2018
- Maintained cleanliness and organization of facilities to ensure a safe environment.
- Operated cleaning equipment, including floor buffers and vacuums, efficiently and safely.
- Disposed of waste and recyclable materials according to established protocols and regulations.
- Restocked supplies in restrooms and common areas to support daily operations.
- Adapted quickly to changing priorities while maintaining high-quality service levels.
- Kept building spaces premises clean inside and outside.
Education
High School Diploma -
Pacific High
San Bernardino, CA06-2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
Timeline
Supervisor
ABM Industries
11.2023 - Current
Event Assistant
ABM Janitorial Services
01.2018 - 09.2023
Janitor
VOA
09.2017 - 01.2018
High School Diploma -
Pacific High