Dominique Portlock
Las Vegas,NV
Summary
Organized administrative professional with four years of experience in healthcare, focusing on record management, data entry, scheduling, and interdepartmental communication. Currently pursuing an Associate Degree in Business Administration to transition into Human Resources. Skilled in managing sensitive information with discretion and maintaining operational efficiency.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Medical Office Specialist
HCA Healthcare
Las Vegas, NV
01.2026 - Current
- Facilitated patient check-in and check-out, ensuring a positive and professional first impression.
- Managed the prior authorization process for a high volume of medical appointments to ensure coverage before treatment. This proactive approach significantly reduced claim denials and minimized out-of-pocket costs for patients.
- Streamlined patient intake process by verifying insurance information and updating medical records, reducing appointment delays.
- Oversaw physician correspondence and clinical documentation to ensure that all patient information was transmitted securely and promptly. This attention to detail prevented delays in treatment and maintained high standards of professional communication.
Administrative Assistant
Valley Health System
Las Vegas, NV
05.2025 - 01.2026
- Managed highly confidential patient records within a secure database to ensure full compliance with privacy regulations.
- Developed meeting agendas and recorded minutes for executive sessions to track actionable items, providing a roadmap for project completion and enhancing accountability across departments.
- Facilitated communication between departments to coordinate complex schedules and project timelines, fostering a cohesive work environment and expediting resolution of internal requests.
- Overhauled digital filing system to improve accessibility and strengthen security measures, reducing document search time for staff while ensuring protection of sensitive data.
Surgery Scheduler
UNLV Health
Las Vegas, NV
05.2024 - 05.2025
- Identified and resolved scheduling conflicts by proactively monitoring the surgical calendar for potential overlaps in staff or room availability. This diligent oversight prevented administrative bottlenecks and maintained a steady flow of patient care.
- Monitored surgical calendar to identify and resolve scheduling conflicts, preventing administrative bottlenecks and ensuring steady patient care.
- Collaborated with providers to resolve complex insurance authorization issues by submitting required clinical documentation, ensuring coverage for high-risk procedures and protecting patients and facility from unexpected costs.
Scheduler
Comprehensive Cancer Center
Las Vegas, NV
10.2023 - 05.2024
- Served as liaison between patients and medical staff to facilitate communication regarding treatment plans and logistics, resulting in higher appointment compliance and improved patient satisfaction.
- Resolved urgent scheduling conflicts for emergency consultations by reallocating clinic resources and adjusting provider calendars, ensuring high-priority patients received medical attention within critical timeframes.
- Addressed sensitive patient inquiries with empathy while providing guidance on complex appointment protocols, de-escalating stressful situations and fostering a supportive environment for patients.
Patient Service Representative
Sharp Rees Stealy Medical Group
San Diego, CA
01.2022 - 08.2023
- Facilitated communication between patients and clinical staff, ensuring timely conveyance of critical information, which enhanced medical team efficiency during high-traffic shifts.
- Processed patient co-pays and outstanding balances using electronic payment systems, resulting in fewer end-of-day reconciliation errors and improved accuracy of financial reporting.
- Optimized patient flow by monitoring the waiting area and providing real-time status updates to the medical team, significantly reducing turnaround time for patient visits.
Education
Associates Degree - Business Administration
Northwest Career College
Las Vegas, NV 01.2026 - 10.2026
Business Administrative Assistant Diploma -
Northwest Career College
Las Vegas, NV 03.2025 - 10.2025
Skills
- Privacy compliance
- Records management
- Electronic Record Systems
- Data entry accuracy
- Recordkeeping
- Payment Processing
- Reconciliation support
- Office Administration
- Microsoft Office Suite
- Schedule coordination
- Cross-Department Communication
- Agenda preparation
- Office documentation
- Transaction processing
- Benefits verification
- Customer service
- Reconciliation support
Certification
Commissioned Notary, Nevada Secretary of State
Timeline
Associates Degree - Business Administration
Northwest Career College
01.2026 - 10.2026
Medical Office Specialist
HCA Healthcare
01.2026 - Current
Administrative Assistant
Valley Health System
05.2025 - 01.2026
Business Administrative Assistant Diploma -
Northwest Career College
03.2025 - 10.2025
Surgery Scheduler
UNLV Health
05.2024 - 05.2025
Scheduler
Comprehensive Cancer Center
10.2023 - 05.2024
Patient Service Representative
Sharp Rees Stealy Medical Group
01.2022 - 08.2023