DOMINIQUE PROPHET
JACKSONVILLE,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in many areas, such as working under pressure and adapting to new situations and challenges, to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Solid Waste Weighmaster
City of Jacksonville
Jacksonville, FL
09.2021 - Current
- Weighs vehicles entering the landfill using computerized scale systems.
- Determines appropriate material codes and rates.
- Accepts payment in cash, check or charge transactions; provide receipts for disposal charges.
- Prepares daily shift balance report and deposit.
- Responds to telephone inquiries.
Juvenile Detention Officer II
State of Florida-Department of Juvenile Justice
Jacksonville, FL
04.2020 - 09.2021
- Transported juvenile inmates to and from authorized facilities.
- Used physical restraining techniques.
- Completed incident reports when disorder or violence occurs.
- Prepared, processed and maintained records and report logs.
- Observed and supervised youth throughout visits, meal time, recreation, phone calls, sleep time and showers.
Patient Access Representative
Baptist Medical Center
Jacksonville, FL
03.2018 - 04.2020
- Answered incoming calls, scheduled appointments and explained policies and procedures to patients and their families.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided information to insurance companies in order to assist with billing.
Service Advocate- Contract Position
Florida Blue
Jacksonville, FL
06.2017 - 03.2018
- Assisted assigned groups with any questions regarding their membership with Florida Blue via phone and email.
- Made delinquency calls/ sending letters to groups who have not paid monthly premiums.
- Reviewed and analyzed data to determine reasons for overpayments.
- Enrolled and terminated members per groups request.
- Mailed correspondence regarding any changes made to group.
Lead Personal Banker
Convergys
Jacksonville, FL
01.2015 - 06.2017
- Assisted customers with their checking and savings accounts by processing stop payments, refunds, disputes and transfers.
- Managed a team of 13 agents.
- Measured performance with key metrics such as call abandonment, calls waiting and average handle time.
- Handled escalated calls transferred by agents.
- Conducted meetings and trainings to assist agents in progression and productivity.
Education
Associate of Arts - Criminal Justice
Florida State College At Jacksonville
Jacksonville, FL06.2026
High School Diploma -
Nathan Bedford Forrest High School
Jacksonville, FL06.2014
Skills
- Incident reporting
- Conflict resolution
- Data analysis
- Legal documentation
- Record management
- Payment processing
- Weight tickets
- Juvenile supervision
- Effective communication
- Customer service
- Data entry
- Self-defense training
- Restraining techniques
- Recreational activities
- Exceptional oral communication skills
References
References available upon request.
Timeline
Solid Waste Weighmaster
City of Jacksonville
09.2021 - Current
Juvenile Detention Officer II
State of Florida-Department of Juvenile Justice
04.2020 - 09.2021
Patient Access Representative
Baptist Medical Center
03.2018 - 04.2020
Service Advocate- Contract Position
Florida Blue
06.2017 - 03.2018
Lead Personal Banker
Convergys
01.2015 - 06.2017
Associate of Arts - Criminal Justice
Florida State College At Jacksonville
High School Diploma -
Nathan Bedford Forrest High School
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