Dominique Pugh
Fort Worth
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Therapy Coordinator/Scheduling Specialist
Amatus Health Care
02.2024 - Current
- Answering phone calls and emails, as well as making face-to-face visits
- Appointment scheduling in a database(WellSky)
- Inquiring about appointment availability with experts
- Billing responsibilities
- Taking care of scheduling conflicts
- Managing the schedules of internal employees and fulfilling specific requirements
- Printing administrative reports and transmitting them to the proper source when upper management wants them
- Review schedules to ensure that appointments are scheduled accurately with correct time needed and appointment code reason, also making sure that providers have time blocked for administrative time and lunch
- Rescheduling appointments as needed for providers
- Ensure patient information is accurate including billing information
- Maintain and manage patient records
Medical Billing Manager
ELECT HOME CARE
12.2020 - 02.2024
- Communicated with patients and caregivers about schedule changes, cancellations, home supervisory visits, etc
- Filing important documents such as patient authorizations and health records
- Faxing
- Managed Multiple phone lines
- Work daily in Sandata and Health star system for billing
- Daily Data Entry of patient's demographic information
- Managing patient records
- Reviewed billing problems, researched issues, and resolved concerns.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Billed through MCO's such as Aetna, UHC, and BlueCross Blue Shield
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
Staffing Coordinator
Allpro Healthcare
01.2020 - 11.2020
- Identified staff vacancies, recruited, interviewed, and selected applicants
- Communicated with patients and caregivers about schedule changes, cancellations, home supervisory visits, etc
- Filing important documents such as patient authorizations and health records
- Faxing
- Managed Multiple phone lines in a high volume environment
- Scheduling hours for aides weekly
- Work daily in Sandata and Health star system for billing
- Daily Data Entry of patient's demographic information
- Managing patient records
- Assisted with payroll and accuracy of employees time cards
Staffing Coordinator
ARCADIA HOME CARE & STAFFING
09.2016 - 01.2020
- Identified staff vacancies, recruited, interviewed, and selected applicants
- Communicated with patients and caregivers about schedule changes, cancellations, home supervisory visits, etc
- Filing important documents such as patient authorizations and health records
- Faxing
- Managed Multiple phone lines in a high volume environment
- Scheduling hours for aides weekly
- Work daily in Sandata and Health star system for billing
- Daily Data Entry of patient's demographic information
- Managing patient records
- Assisted with payroll and accuracy of employees time cards
Office Manager
At Home Healthcare
05.2014 - 07.2016
- Identified staff vacancies, recruited, interviewed, and selected applicants
- Communicated with patients and caregivers about schedule changes, cancellations, home supervisory visits, etc
- Filing important documents such as patient authorizations and health records
- Faxing
- Managed Multiple phone lines in a high volume environment
- Scheduling work hours for aides weekly
- Employment orientation for new hires and presented training seminars for in-service for staff
- Acted as on-call manager during non-business hours
- Daily Data Entry of patient's demographic information
- Managing patient records
- Assisted with payroll and accuracy of employees time cards
- Administer banking, deposits, account registry, payroll, and distribution of employee check
Certified Nursing Assistant
At Home Healthcare
09.2011 - 05.2014
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Change bed linens or make beds
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Collect specimens, such as urine, feces, or sputum
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Feed patients or assist patients to eat or drink
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Position or hold patients in position for surgical preparation
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
HOME HEALTH AIDE
Maxim Healthcare Services
04.2009 - 08.2011
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
Education
Associate's - Medical Office Management
KAPLAN UNIVERSITY
Chicago, IL01.2016
Diploma - Patient Care technician
Concorde Career College
Memphis, TN01.2009
Skills
- Management
- Phone etiquette
- Medical terminology
- Medicare
- Microsoft Office
- Supervising experience
- Recruiting
- Organizational skills
- EMR systems
- Home Care
- Healthcare management
- Interviewing
- Medical records
- Staffing
- Medical office management
- Home Health
- Conflict management
- Team development
- Typing
- Team management
- Multi-line Phone Systems
- Communication skills
- Computer skills
- Insurance Verification
- Data Entry
- Payroll
- Customer service
Certification
- Drivers License
- CPR
- Driver's License
- Professional In Human Resources
- Certified Nursing Assistant (CNA)
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Therapy Coordinator/Scheduling Specialist
Amatus Health Care
02.2024 - Current
Medical Billing Manager
ELECT HOME CARE
12.2020 - 02.2024
Staffing Coordinator
Allpro Healthcare
01.2020 - 11.2020
Staffing Coordinator
ARCADIA HOME CARE & STAFFING
09.2016 - 01.2020
Office Manager
At Home Healthcare
05.2014 - 07.2016
Certified Nursing Assistant
At Home Healthcare
09.2011 - 05.2014
HOME HEALTH AIDE
Maxim Healthcare Services
04.2009 - 08.2011
Associate's - Medical Office Management
KAPLAN UNIVERSITY
Diploma - Patient Care technician
Concorde Career College
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