Dominique Repp
Middletown,CT
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
The Connection/Eddy Shelter
Middletown, CT
07.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Residential Support Aid
Gilead Community Services
Middletown, CT
01.2023 - 12.2024
- Provided transportation services for residents, enabling them to attend medical appointments, social events, and other necessary engagements.
- Coordinated resident schedules to ensure smooth transitions between daily routines while minimizing conflicts related to shared resources or space utilization.
- Supported residents in achieving greater independence by teaching life skills such as cooking, cleaning, budgeting, and selfadvocacy.
- Actively participated in ongoing training programs designed to enhance knowledge of best practices within the field of residential support services.
Certified Nurse Assistant
Self-Employeed
California City, CA
09.2020 - 01.2023
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Client Advocate
Monte Nido Vista Eating Disorder Treatment Center
Agoura Hills, CA
12.2010 - 08.2019
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Collaborated with cross-functional teams to develop strategies for improving overall client satisfaction levels.
- Educated patients on available wellness services and guided each through process.
Certified Nurse Assistant
Senior Home Care
Granada Hills, CA
02.2007 - 11.2010
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
Education
Bachelors Of Art - Psychology
California State University, Bakersfield
Bakersfield, CaliforniaAssociates Of Arts - Psychology
Antelope Valley College
Lancaster, CASkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Active listening
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Critical thinking
- Case planning
Certification
- CPR/AED Certification
Timeline
Case Manager
The Connection/Eddy Shelter
07.2024 - Current
Residential Support Aid
Gilead Community Services
01.2023 - 12.2024
Certified Nurse Assistant
Self-Employeed
09.2020 - 01.2023
Client Advocate
Monte Nido Vista Eating Disorder Treatment Center
12.2010 - 08.2019
Certified Nurse Assistant
Senior Home Care
02.2007 - 11.2010
Bachelors Of Art - Psychology
California State University, Bakersfield
Associates Of Arts - Psychology
Antelope Valley College