Dominique Rodriguez
El Cajon,CA
Summary
Results-driven retail management professional determined to exceed company sales and operation goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Sales Operations Manager
Cox Communications
04.2021 - Current
- Manages deployment of initiatives related to inventory, merchandising, back office and IT systems for existing, new and relocated or remodeled stores.
- Assists store leadership in achieving operational goals including financial and customer experience metrics. Works with store leadership to determine root cause analysis of deficient areas of operations and implements plan.
- Oversees Provides operational guidance for cash operations including bank deposits and investigates exceptions.
- Oversees inventory management processes, including internal inventory management systems to ensure alignment with standards and procedures; monitors Shrink at Store level, conducts exception analysis, and escalates when appropriate.
- Partners with Center Accessory Manager, Product Team, and Supply Chain to identify trends to ensure consistency with inventory requirements.
- Oversees store audit process in partnership with CEI, investigates deficiencies and works with Retail leadership to develop plan of action to remedy with a sense of urgency. Conducts operational audits and maintains compliance for all aspects of Retail Stores including, inventory, cash handling, marketing & merchandising execution, safety and security, and wireless processes.
- I Oversee/ support new products and services as they are deployed in Cox Retail.
- Closely monitors all Business Continuity Process-related events by working closely with partners at a local and national level to insure store and employee preparedness.
- Understand and communicate how local ordinances, environmental compliance laws and CPNI regulations affect Retail strategies.
- Working knowledge of core product and wireless sales process and procedures.
Store Manager
Cox Communications
01.2018 - 04.2021
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
Senior Sales and Operations Specialist
Cox Communications
06.2014 - 01.2018
- In addition to Senior Solution Specialist duties:
- Train new employees on store policies and procedures to deliver a flawless customer experience
- Delegation and Management of tasks involving Inventory Management and Compliance for operational excellence
- One on One coaching with representatives ensuring individual sales targets are exceeded
- Maintain store operations to exceed company expectations
- San Diego 4DX SME.
Retail Solutions Specialist
Cox Communications
07.2011 - 06.2014
- Managed Store and Concierge monthly schedule, including breaks and lunches
- Ran daily huddles and created sales contest
- Ensured end of day procedures were done accurately by processing change order, verifying tills and processing end of day paperwork through back office.
Accomplishments
- 2020 Winner Circle # 1 Store Manager - Torch Award Recipient
- Highest San Diego ROWE 2015-2018/ 100% 2020
- Nationally ranked #1 Store Manager- August 2020
- Warehouse Dash- #1 Store Manager 2019
Timeline
Sales Operations Manager
Cox Communications
04.2021 - Current
Store Manager
Cox Communications
01.2018 - 04.2021
Senior Sales and Operations Specialist
Cox Communications
06.2014 - 01.2018
Retail Solutions Specialist
Cox Communications
07.2011 - 06.2014