DOMINIQUE SCOTT
Tacoma,WA
Summary
Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.
Overview
8
8
years of professional experience
Work History
Supportive Housing Case Manager
Urban League of Metropolitan Seattle
04.2025 - Current
- Assessed housing needs of diverse client populations, including homeless individuals and low-income families
- Developed individualized housing stability plans and coordinated supportive services
- Collaborated with local agencies, landlords, and shelters to identify housing opportunities
- Maintained accurate case records following HIPAA and agency standards
- Advocated for clients during housing placement processes and appeals
- Provided crisis intervention and referrals for emergency shelter and mental health services
- Monitored client progress and adjusted service plans as necessary
- Conducted home visits to evaluate living conditions and ensure compliance with lease agreements
- Managed a caseload of over 30 clients, guiding them toward permanent housing solutions
- Facilitated access to rental assistance programs, legal aid, and employment resources
- Built strong relationships with community partners to expand housing opportunities
- Educated clients on tenants' rights, lease obligations, and budgeting for sustainability
- Led housing workshops to prepare clients for independent living
- Prepared comprehensive documentation for program audits and grant reporting
- Resolved landlord-tenant conflicts through mediation and supportive communication
- Tracked housing outcomes and reported metrics to funding agencies
Youth Engagement Coordinator
Urban League of Metropolitan Seattle
04.2024 - 03.2025
- Provided trauma-informed, youth-centered support to youth and families to promote stability, self-sufficiency, and long-term success
- Assisted with school and program enrollments; identified and coordinated educational supports and advancement opportunities
- Delivered one-on-one, group, and family mentoring focused on personal development and goal setting
- Guided youth and families in career exploration and connected them to employment opportunities
- Facilitated educational workshops, leadership development sessions, and life-skills programming
- Collaborated with community partners to secure internship placements for youth
- Planned and implemented educational and recreational activities, workshops, and camps
- Coordinated community service opportunities to encourage civic engagement
- Provided referrals and warm hand-offs to community resources and supportive services
DV Transitional Housing Manager
YWCA-Seattle/King/Snohomish
08.2021 - 12.2023
- Directed daily operations of a domestic violence transitional housing program, supervising staff and ensuring resident safety and program compliance
- Developed and monitored individualized, trauma-informed case plans focused on stability and self-sufficiency
- Provided advocacy and ongoing support in financial literacy, employment readiness, parenting, and life skills
- Facilitated workshops and support groups to strengthen residents’ skills and resilience
- Built and maintained partnerships with community agencies, employers, housing authorities, and landlords to expand resources and secure permanent housing placements
- Conducted progress assessments, maintained confidential documentation, and enforced safety protocols to ensure a secure, supportive environment
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
- Coordinated housing application processes, ensuring compliance with regulatory standards.
DV Rapid Rehousing Lead
YWCA-Seattle/King/Snohomish
09.2020 - 05.2023
- Led and coordinated a Domestic Violence Rapid Rehousing program, supervising staff and ensuring timely, survivor-centered housing placement
- Managed intake, eligibility assessments, and individualized housing stabilization plans
- Built partnerships with landlords, housing authorities, and community providers to secure safe, affordable housing and supportive services
- Delivered trauma-informed case management, advocacy, and support in financial literacy, employment readiness, and resource navigation
- Monitored program outcomes, ensured compliance with funding requirements, maintained confidential documentation, and reported to funders
- Trained staff on housing resources, best practices, and trauma-informed care while advocating for systemic solutions to housing instability
- Worked flexible hours across night, weekend, and holiday shifts.
DV Shelter Advocate
YWCA-Seattle/King/Snohomish
03.2018 - 10.2020
- Implemented trauma-informed care practices to create a safe, supportive, and empowering shelter environment for survivors
- Collaborated with multidisciplinary partners (law enforcement, legal professionals, and social service agencies) to ensure comprehensive survivor support
- Facilitated support groups and workshops on safety planning, self-esteem, and empowerment to promote healing and personal growth
- Connected survivors to community resources, including legal aid, counseling, and educational programs to support long-term independence
- Maintained accurate, confidential documentation in compliance with privacy regulations and program standards
- Contributed to the development and enforcement of shelter safety protocols and procedures
- Participated in ongoing professional development related to domestic violence prevention and victim advocacy
- Demonstrated cultural humility, empathy, and effective communication while serving diverse populations
- Provided crisis intervention support to individuals experiencing homelessness and domestic violence.
- Conducted intake assessments, identifying immediate needs and creating action plans for service delivery.
- Maintained accurate case documentation, ensuring compliance with organizational standards and regulations.
Education
Certificate - Human Services
Tacoma Community College
Tacoma, WA04-2016
Associate of Applied Science - Accounting
Clover Park Technical College
Lakewood, WA06-2014
Skills
- Case Management & Client Advocacy
- Crisis Intervention & De-escalation
- Intake, Needs Assessment & Risk Evaluation
- Community Resource Navigation & Referrals
- Life Skills Development & Client Empowerment
- HMIS Data Collection & Confidential Recordkeeping
- Program Coordination & Collaboration with Multidisciplinary Teams
- Strong Communication, Relationship Building & Cultural Sensitivity
- Problem-Solving & Attention to Detail
- Proficient in Microsoft Office and Report Preparation
Timeline
Supportive Housing Case Manager
Urban League of Metropolitan Seattle
04.2025 - Current
Youth Engagement Coordinator
Urban League of Metropolitan Seattle
04.2024 - 03.2025
DV Transitional Housing Manager
YWCA-Seattle/King/Snohomish
08.2021 - 12.2023
DV Rapid Rehousing Lead
YWCA-Seattle/King/Snohomish
09.2020 - 05.2023
DV Shelter Advocate
YWCA-Seattle/King/Snohomish
03.2018 - 10.2020
Associate of Applied Science - Accounting
Clover Park Technical College
Certificate - Human Services
Tacoma Community College
Certificates
Mental Health Fundamentals
12/2025
Adult & Pediatric First Aid/CPR/AED
5/2025
Overdose Prevention & Response Training
3/2025
Youth Mental Health & First Aid
1/2025