Dominique Shawver
Rocket Mortgage
Madison Heights,MI
13
years of professional experience
Skilled in client relationship building and efficient coordination, with a proven track record in resolving complex issues and enhancing operational efficiency. Proficient in insurance verification and data entry, ready to leverage these skills in a new role. Eager to contribute to a dynamic team and drive exceptional service delivery.
Work History
Account Resolution Specialist
6 Months- Resolved customer account discrepancies through diligent research and effective communication strategies.
- Analyzed complex account issues to develop tailored resolutions, enhancing customer satisfaction.
- Documented all actions performed and interactions with customers.
- Enhanced client satisfaction through timely resolution of billing disputes and payment issues.
Appointment Scheduler
1 Year 4 Months- Coordinate patient appointments, ensuring optimal scheduling and reduced wait times.
- Manage over 50 daily calls, resolving scheduling conflicts efficiently.
- Remote
Customer Service Advocate
1 Year 4 Months- Handled complex dental insurance inquiries, achieving high customer satisfaction rates.
- Streamlined processes, reducing average call time and enhancing efficiency.
- Resolved customer issues effectively, contributing to team performance.
- Remote
Customer Service Representative
1 Year 5 Months- Handled customer inquiries and complaints, achieving high satisfaction rates through effective solutions.
- Resolved complex issues, reducing resolution time and enhancing customer loyalty.
- Utilized CRM software to track interactions, improving response efficiency and accuracy.
- Remote
Cashier
1 Year 4 Months- Processed transactions efficiently, reducing wait times and enhancing customer satisfaction.
- Resolved customer complaints promptly, maintaining a positive dining experience.
Direct Care Worker
3 Years 11 Months- Assisted residents with daily activities, ensuring their safety and well-being.
- Developed individualized care plans, improving residents' quality of life.
Stand Attendant Cash Lead
4 Years- Led cash operations, optimizing transaction speed and accuracy.
- Implemented efficient cash handling procedures, reducing errors and enhancing customer satisfaction.
Education
High School Diploma
Skills
Client relationship building
Insurance verification
Efficient coordination
Data entry proficiency
Timeline
Account Resolution Specialist
Rocket Mortgage
12.2025 - 06.2026Read More
Appointment Scheduler
Intermountain Health
03.2024 - 07.2025Read More
Customer Service Advocate
Centene
10.2022 - 02.2024Read More
Customer Service Representative
Government Agency
04.2021 - 09.2022Read More
Cashier
Buffalo Wild Wings
12.2019 - 04.2021Read More
Direct Care Worker
Kadima Jewish Center
07.2015 - 06.2019Read More
Stand Attendant Cash Lead
Delaware North
04.2013 - 04.2017Read More
Horizon High School
High School Diploma
Read More