Dominique Sims
Montgomery,AL
Summary
Experienced quality control technician focused on assisting operations with creating compliant products. Systematic and driven professional familiar with scheduling and conducting inspections to help solve production issues and maintain quality.
Fastidious Quality Assurance Technician. Delivers highest quality products and services to satisfy production requirements. Uses proactive approach to prevent defects by working with developers and testers through every stage of product development to eliminate deficiencies and defects.
Dedicated quality control technician well-versed in measuring and testing all product facets. Bringing first-rate abilities gained several-year career.
Skilled Quality Assurance Technician with background in various manufacturing sectors including electronics, food, and pharmaceuticals. Experience includes implementing quality control systems, conducting audits, and executing product testing protocols to ensure compliance with industry standards. Strong analytical skills coupled with deep understanding of statistical analysis and process control tools. Demonstrated success in reducing production errors and improving overall product quality through effective QA strategies.
Overview
18
18
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Technician
Koch Foods of Alabama
Montgomery, AL
02.2020 - Current
- Conducted thorough inspections of products to ensure quality standards were met.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Developed and maintained testing protocols for various production processes.
- Documented inspection results and communicated findings to relevant departments.
- Trained new staff on quality control procedures and best practices.
- Utilized inspection tools to assess product compliance with specifications.
- Participated in continuous improvement initiatives to enhance quality assurance processes.
- Assisted in the implementation of industry regulations and safety standards compliance.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Monitored production processes to identify any potential quality issues.
- Investigated customer complaints related to product quality and reported findings to management.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Provided training on proper inspection techniques to other members of the team.
- Analyzed data from test results and identified areas needing improvement.
- Developed Quality Audits to identify and track defects in products prior to mass production.
- Ensured that all products meet customer requirements prior to shipping.
- Conducted root cause analysis on defective parts and provided corrective action recommendations to management.
- Assisted with correcting systemic problems in order to eliminate errors.
- Supported internal audits by verifying accuracy of documents against actual conditions.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Collaborated with cross-functional teams to develop strategies for improving product reliability.
- Conducted tests to validate compatibility with programs, hardware and operating systems.
- Provided technical assistance in the development of new products or processes.
- Tracked non-conforming material using appropriate documentation systems.
- Recommended changes in procedures or specifications when necessary.
- Assisted in the implementation of a continuous improvement process throughout the organization.
- Participated in regular meetings with suppliers to discuss quality concerns and improvements.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
Driver, Warehouse Orders
Auto Zone Auto Parts
Montgomery, AL
10.2024 - 11.2025
- Delivered warehouse orders efficiently to local customers.
- Organized inventory in the warehouse for easy access.
- Maintained cleanliness of the loading area and storage spaces.
- Communicated with team members to coordinate order fulfillment.
- Inspected deliveries for accuracy and quality before dispatching.
- Assisted in training new drivers on safety protocols and procedures.
- Supported inventory management by tracking stock levels regularly.
- Delivered goods to specified destinations in a timely manner.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Reviewed work orders to perform freight movement and deliveries.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Followed established safety procedures when loading and unloading freight from delivery trucks.
- Processed daily inventory receipts and quantities of supplies.
- Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
- Navigated routes with relevant map programs and GPS systems.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
Customer Service Representative
Alorica
Montgomery, AL
05.2022 - 03.2023
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed returns efficiently.
- Trained new team members on customer service protocols.
- Collaborated with team to improve service delivery standards.
- Utilized CRM software to track customer requests and feedback.
- Conducted follow-up calls to ensure customer satisfaction levels.
- Provided product information and recommendations to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Shift Manager
Mcdonalds
Montague, AL
03.2008 - 09.2020
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies as needed.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Enforced food safety and hygiene standards among team members.
- Implemented process improvements for efficient workflow management.
- Conducted performance evaluations to support employee development initiatives.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Line Feeder
Jet Polymer
Montgomery
01.2018 - 07.2020
- Operated machinery to feed materials into production lines efficiently.
- Monitored inventory levels and replenished supplies as needed.
- Collaborated with team members to ensure smooth workflow and communication.
- Maintained cleanliness and organization of work area for safety compliance.
- Assisted in training new employees on equipment operation and procedures.
- Inspected materials for quality before feeding into production processes.
- Coordinated with supervisors to report any equipment malfunctions promptly.
- Followed safety protocols to minimize risks during material handling tasks.
- Inspected finished products for defects or inconsistencies.
- Cleaned work area regularly in order to maintain a safe working environment.
- Stocked supplies such as tools, parts, and materials for use in the production process.
- Maintained a clean and safe work environment by adhering to all safety protocols.
- Worked closely with Quality Control department in order to ensure top quality output from machines.
- Communicated effectively with coworkers in order to ensure efficient workflow throughout the day.
- Set up production line and adjust machine settings according to product specifications.
- Assisted other team members with tasks when necessary.
- Utilized hand tools such as wrenches, screwdrivers, and pliers for minor repairs and adjustments.
Education
Pearl Academy
Montgomery, AlSkills
- Quality assurance
- Documentation management
- Product inspection
- Team collaboration
- Data analysis
- Customer service
- Training and development
- Inventory management
- Materials analysis
- Shipment inspection
- Test automation
- Inspection reports
- Test execution
- Operations management
- Quality assurance requirements
- Corrective action implementation
- Safety protocols
- Auditing
Certification
HCCAP CERTIFICATION
Languages
English
Professional
Accomplishments
- Software QA:ISTQB (Certified Tester), CSTE (Certified Software Testing Engineer), and CSQA (Certified Software Quality Analyst) are industry standards.
- Quality Management & General: ASQ certifications (e.g., Certified Quality Manager, Quality Auditor) are recognized globally for excellence.
References
References available upon request.
Timeline
Driver, Warehouse Orders
Auto Zone Auto Parts
10.2024 - 11.2025
Customer Service Representative
Alorica
05.2022 - 03.2023
Quality Assurance Technician
Koch Foods of Alabama
02.2020 - Current
Line Feeder
Jet Polymer
01.2018 - 07.2020
Shift Manager
Mcdonalds
03.2008 - 09.2020
Pearl Academy