Dominique Smith

Homeowners Association Management Company

• Provide exemplary residential concierge services across various high-rise's in San Francisco, ensuring utmost satisfaction.
• Foster close collaboration with General Managers and executive leadership to spearhead innovative resident relations initiatives, driving continuous improvement and enhancing overall resident experience.
• Orchestrate arrangements pertaining to building amenities, local arts and culture, community engagement, dining establishments, and travel logistics, catering to the diverse needs and preferences of residents.

Community Mobile Notary Service

• Exemplify integrity and accountability as a Government-appointed Notary Public, facilitating notarial acts to reinforce transparency and combat fraudulent activities.
• Direct collaborative initiatives with regional wellness and community non-profit entities, securing contractual assignments focused on administrative and notarial responsibilities to enhance organizational efficiency.
• Diligently preserve client confidentiality and fortified business protocols by implementing stringent protocols for the meticulous handling of privileged information, thereby fortifying operational integrity.

Medical Technology Company

• Courteously greet executives, patients, and visitors upon their arrival, simultaneously safeguarding personnel by verifying identification credentials.
• Efficiently managed a substantial influx of incoming and outgoing calls on a daily basis, utilizing sophisticated internal web-based CRM platforms for seamless communication.
• Provided indispensable administrative assistance during periods of heightened activity, with a focus on medical procedures and operational intricacies.

Walmart eCommerce Headquarters

• Spearheaded the implementation of website enhancements strategically integrating solutions to optimize operational efficacy within the Apparel category departments.
  
• Fostered seamless collaboration with category buyers and the creative division, ensuring the harmonious integration of website updates in alignment with overarching marketing and branding strategies.
  
• Demonstrated proficiency in utilizing a diverse array of central systems such as Gusto, Excel, and PowerPoint on a daily basis, leveraging these tools to streamline processes and amplify productivity levels effectively.

Louis Vuitton North America Corporate Headquarters

• Cultivated an environment of refined professionalism and expertise, adeptly discerning client requirements, presenting viable solutions, and advocating for optimal products and services through both telephonic and internal chat interfaces.
• Encouraged partnerships with key clientele, fostering heightened loyalty and bolstering revenue streams, thereby enhancing the operational efficacy of the entire department.
• Exhibited proficiency in addressing 78% of escalated customer inquiries, thereby safeguarding brand integrity and fostering enduring client contentment, pivotal in sustaining overall satisfaction levels.