Dominique Spencer
Hattiesburg,MS
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bedford Care Nursing Home
Hattiesburg, MS
01.2023 - 10.2023
- Performs any other tasks as assigned by the Licensed Staff, Director of Nursing or Assistant Director of Nursing.
- Provides information accurately and timely for information to be added to the residents Interdisciplinary Care Plan
- Changes residents bed clothing to assure the bedding is clean, not wrinkled, and promotes good hygiene and care practices.
- Answers call lights timely assisting with care as indicated. Keeps call lights available for the residents.
- Encourages and motivates residents to participate in recreational activity of body and mind
- Provides and keeps fresh water and fluids available for the residents at all times. Offers fluids at least every 2 hours or each time in the room when appropriate.
- Checks all residents frequently and at least every 2 hours assuring the resident is repositioned, turned, toileted, clean, safe, etc. Provides intervention as needed to provide a safe clean environment.
Technical Customer Service Representative
Conduent Services
Hattiesburg, MS
05.2020 - 09.2022
- Utilize databases and written materials to look up/ provide information to caller
- Report problems that occur and assist with resolution
- Maintain appropriate documentation for phone inquires
- Maintain confidentiality with the callers information provided
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Customer Service Representative
General Dynamics
Hattiesburg, MS
08.2017 - 03.2020
- Creating exceptional outcomes for our clients and the millions of people who count on them.
- Utilize databases and written materials to look up/ provide information to caller
- Report problems that occur and assist with resolution
- Maintain appropriate documentation for phone inquires
- Maintain confidentiality with the callers information provided
Education
High school or equivalent -
HATTIESBURG HIGH SCHOOL
05.2013
Skills
- Condition Monitoring
- Monitoring Fluids
- Patient Lifting
- Communication Skills
- Troubleshooting
- Patient-Focused Care
- Mobility Assistance
- Collecting Specimens
- Electronic Charting
- Infection Control Procedures
- Patient Relations
- Direct Patient Care
- Transporting Patients
- Safety Precautions
- Ambulation Assistance
- Patient Care
- Vital Signs Monitoring
- Collecting Vital Signs
- Feeding Assistance
- Inbound and Outbound Calling
- Account Updating
- Problem-Solving Abilities
- Active Listening
- Problem Resolution
- Professional Telephone Demeanor
- Customer Service
- Building Rapport
Certification
- CNA, 01/01/23-01/01/25
- CPR Certification, 11/01/22-11/01/24
Timeline
Certified Nursing Assistant
Bedford Care Nursing Home
01.2023 - 10.2023
Technical Customer Service Representative
Conduent Services
05.2020 - 09.2022
Customer Service Representative
General Dynamics
08.2017 - 03.2020
High school or equivalent -
HATTIESBURG HIGH SCHOOL
- CNA, 01/01/23-01/01/25
- CPR Certification, 11/01/22-11/01/24
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