Dominique Thomas
Summary
Highly motivated professional with over 7 years of experience in providing extensive technical support for desktop operating systems. Proficient in implementing new systems and process changes, demonstrating strong troubleshooting, analytic, and diagnostic skills. Excellent communication abilities to effectively convey complex technical information to both technical and non-technical stakeholders.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Network Transport Engineer
Apex Systems
03.2024 - Current
- Coordinate with all responsible users and sites
- Evaluate communication hardware and software, as well as troubleshoot Local Area
Networks/Base Area Networks/Wide Area Networks (LAN/BAN/WAN) - Provide direct computer and network support to include router, firewall, Intrusion
Detection Systems/Intrusion Prevention Systems (IDS/IPS), Domain Name System (DNS),
Active Directory (AD) and Exchange, configuration, installation, maintenance and
troubleshooting to USMC deployed units. - Specialize experience in the performance and configuration of networks as well as the
integration and testing of complex large-scale computer integrated networks
DNS System Administrator
Sms Data Products Group, Inc.
01.2021 - 01.2022
- Configured, monitored, and troubleshot DNS systems, reducing downtime by 30% in 6 months
- Administering LAN/WAN security and malware control measures.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PC Support Tech ( Warehouse)
PAE
01.2018 - 01.2021
- Managed PC support for warehouse staff, reducing downtime by 35% in 6 months
- Successfully implemented new inventory tracking system, reducing errors by 62% in 3 months.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
PC Support Technician 1 ( Logistics Warehouse )
All Com Global Services
01.2014 - 01.2018
- Solved network issues for 10 warehouses in 3 months, increasing productivity by 35%
- Reduced warehouse downtime by 80% in 6 months by providing superior PC support.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
JR Support Tech ( SSA )
Caddell Construction
01.2011 - 01.2014
- Installed 20+ workstations and printers in 3 months to improve system efficiency by 20%
- Identified, implemented & maintained system upgrades & process changes, resulting in 20% decrease in client support requests in 6 months.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Clearancelevel
Top Secret/SCI
Certification
- CompTia Security+
- Cisco Certified Network Associate (CCNA)
Timeline
Network Transport Engineer
Apex Systems
03.2024 - Current
DNS System Administrator
Sms Data Products Group, Inc.
01.2021 - 01.2022
PC Support Tech ( Warehouse)
PAE
01.2018 - 01.2021
PC Support Technician 1 ( Logistics Warehouse )
All Com Global Services
01.2014 - 01.2018
JR Support Tech ( SSA )
Caddell Construction
01.2011 - 01.2014