Dominique Thurmond
Covington,GA
Summary
Dedicated and highly disciplined professional with 12 years of active-duty military experience, including 8 years in supervisory roles. Proven ability to lead teams, manage sensitive information, and maintain the highest standards under pressure. Seeking to leverage exceptional communication and organizational skills as a Remote Live Chat Support Specialist in a fast-paced, customer-focused environment.
Overview
12
12
years of professional experience
Work History
Drill Sergeant / Senior Supervisor
U.S. Army – Active Duty Service
01.2011 - 01.2023
- Led and mentored up to 70 soldiers at a single time in training, safety, and operational readiness
- Delivered clear, concise instructions daily — written and verbal — in high-stakes environments
- Taught CPR and emergency response protocols; ensured 100% compliance with life-saving standards
- Maintained, secured, and tracked hundreds of high-value weapons using digital inventory systems
- Regularly handled classified documents and personal data, adhering to strict federal privacy standards
- Created incident reports, training logs, and behavior assessments—documenting with accuracy and detail
- Recognized with multiple Good Conduct and Excellence Awards throughout career
- Locations: U.S. Army Bases (domestic & abroad)
Education
Bachelor of Science - Psychology
American Military University
05-2026
Skills
- Live Chat Communication
- Written Customer Service
- Issue Resolution & Escalation
- Conflict De-escalation
- CRM / Ticketing Software
- Time Management
- Information Confidentiality
- Remote Work Readiness
- Typing (45 WPM)
- Adaptable & Self-Motivated
- Operational planning
- Cultural awareness
- Logistics management
- Command presence
- Accountability
- Tactical training
- Discipline and focus
- Teamwork and loyalty
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Drill Sergeant / Senior Supervisor
U.S. Army – Active Duty Service
01.2011 - 01.2023
Bachelor of Science - Psychology
American Military University
Technical Tools
- Microsoft Office (Word, Outlook)
- Google Suite (Docs, Sheets, Gmail)
- CRM Platforms (Zendesk, Salesforce – familiar)
- Chat Support Tools (Intercom, LiveChat – can learn fast)
Availability & Setup
- Available: Full-time or part-time | Immediate start
- Remote Work Setup: Quiet home office, headset, dual monitors
- Internet Speed: 1200 Mbps – stable, tested
Key Qualifications
- 12 years of U.S. Army service with honorable discharge
- Supervised and trained over 70 personnel at a time as a Drill Sergeant
- Extensive experience in written communication, personnel management, and conflict resolution
- Taught certified CPR classes and coordinated secure handling of over 100+ weapons
- Handled classified, personal, and sensitive information with strict confidentiality
- Multiple commendations for Good Conduct, Leadership, and Excellence in Service
- Tech-savvy: Skilled in live chat systems, email, and digital recordkeeping
- Fast learner with a calm, professional, and empathetic communication style
Awards
U.S. Army Good Conduct Medal (multiple), CPR/First Aid Instructor Certification, Leadership & Excellence Commendation, Operational Security Clearance (held during service), Army Distinguished Service Medal, National Defense Service Medal,
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