Open To Work
Stephanie Bell
Charlotte
Summary
Compassionate Peer Support Specialist with expertise in client advocacy and emotional support. Builds trust through effective communication and conflict resolution while maintaining confidentiality. Committed to assisting individuals in recovery and crafting tailored support plans. Demonstrates strong relationship-building skills and a proactive approach to client engagement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Infinite Beginnings LLC
Charlotte
01.2025 - Current
- Assisted clients in accessing community and healthcare resources, facilitating positive service experiences and improved outcomes.
- Communicated effectively with diverse populations, demonstrating empathy and professionalism to foster trust and rapport.
- Provided comprehensive client support and customer service through in-person, phone, and email communication, enhancing client satisfaction.
- Maintain accurate data entry and client documentation within electronic record systems.
Peer Support Specialist
Wesley Behavioral Health LLC
Charlotte
01.2024 - 01.2025
- Applied conflict resolution and problem-solving skills to assist clients in achieving recovery goals.
- Provided timely and accurate support to clients, enhancing their understanding and experience.
- Worked with colleagues to troubleshoot and resolve client issues, contributing to overall customer satisfaction.
- Maintained detailed records of client interactions in data management systems to support service continuity.
Peer Support Specialist
Primary Care Solutions LLC
Charlotte
01.2023 - 01.2024
- Supported clients through active listening and professional communication, enhancing their experience and promoting engagement.
- Provided follow-up support to ensure client satisfaction and facilitate program success.
- Entered detailed, confidential data accurately into tracking systems.
Picker / Packer / Loader
Amazon Fulfillment Center
Charlotte
01.2017 - 01.2019
- Maintained accuracy and productivity to consistently meet daily performance metrics, contributing to overall team success.
- Managed order processing and inventory data entry with handheld scanners and internal software systems to streamline operations.
- Collaborated with team members to ensure smooth operations and on-time delivery for customers.
- Demonstrated dependability and teamwork while ensuring attention to detail in fast-paced environment.
Order Selector
PFG / US Foods
Charlotte
01.2012 - 01.2017
- Executed timely and precise order fulfillment, enhancing customer satisfaction and retention.
- Utilized computerized systems for accurate order selection and data management.
- Collaborated with warehouse and delivery staff to uphold service quality standards.
Bather / Groomer
Animal Medical Hospital
Charlotte
01.2010 - 01.2011
- Bathed and groomed animals to maintain hygiene and health.
- Set up bathing area with essential tools and supplies, ensuring readiness for grooming sessions.
- Maintained a clean, safe, and welcoming environment for clients and their pets.
- Provided friendly, professional customer service to pet owners, effectively addressing inquiries and service needs.
- Demonstrated patience in communicating with clients to accurately understand and meet their preferences.
- Assisted veterinarians during examinations and treatments.
Peer Support Specialist
triad
- Delivered emotional support to clients during crises, fostering resilience and coping.
- Facilitated group discussions, enhancing peer engagement and building community connections.
- Supported clients in developing effective coping strategies and essential life skills.
Education
Bachelor of Social Work (BSW) -
Walden University
12.2026
High School Diploma -
Garinger High School
Charlotte, NC01.2006
Skills
- Mental health care
- Client advocacy
- Customer Service
- Client Support
- Call Handling
- Email Communication
- Live Chat Communication
- Confidential Documentation
- HIPAA
- Data management
- Problem Solving
- Conflict Resolution
- Effective communication
- Active Listening
- Empathy
- Time Management
- Multitasking
- Accuracy
- Professionalism
- Emotional support
- Resource access
- Customer service
- Conflict resolution
- Client advocacy
Certification
Certified Peer Support Specialist (CPSS), 2023
Personal Information
Relocation: Georgia
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Peer Support Specialist
Infinite Beginnings LLC
01.2025 - Current
Peer Support Specialist
Wesley Behavioral Health LLC
01.2024 - 01.2025
Peer Support Specialist
Primary Care Solutions LLC
01.2023 - 01.2024
Picker / Packer / Loader
Amazon Fulfillment Center
01.2017 - 01.2019
Order Selector
PFG / US Foods
01.2012 - 01.2017
Bather / Groomer
Animal Medical Hospital
01.2010 - 01.2011
Peer Support Specialist
triad
Bachelor of Social Work (BSW) -
Walden University
High School Diploma -
Garinger High School