Dominique Toms
Wimauma
Summary
Almost 15yrs of experience with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Contractor
Spark Driver
05.2024 - Current
- Full Time:35-40/ Week
- Proper use of my cellphone to accept shopping and/or pick up orders
- Greeting customers upon accepting orders, thanking customers upon ending an order and notifying them of any changes
- Picking fresh correct items for the customer and neatly bagging items
- Coordinating pick up order with store employees to ensure I have the correct items
- Deliver items to customer in a timely manner
Independent Contractor
Instacart
01.2020 - Current
- Part Time- Up to15hrs/ Week
- Proper use of my cellphone to accept customer orders
- Greeting customers upon accepting orders, thanking customers upon ending an order and notifying them of any changes
- Picking fresh correct items for the customer and neatly bagging items
Customer Service Rep / Wealth Support
U.S. Bank
09.2022 - 09.2023
- Full Time -40hrs a week
- Answering incoming calls and assist customers with questions and concerns
- Process and respond to U.S
- Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
- Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services
- Ability to maintain a positive attitude during stressful situations
- Demonstrate a genuine customer interest in customers and ask questions to resolve the customers concern
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting or navigating the company website
Verification Specialist
SJV & Associates
05.2022 - 06.2022
- Part Time-24hrs/week
- Make and take calls to employers for the purpose of verifying information stated by an applicant on their job application
- Manage calls inbound/outbound for education, employment, reference, and licensing verification purposes
- Data entry of information verified over the phone (ie
- Employment dates, graduation date, degree achieved, etc.)
- Quality assurance and data review of information obtained for verifications
- Communicate effectively and efficiently to all parties involved in obtaining verification information
- Guarantee daily, weekly and monthly goals are met
Cashier/Customer Service
MWR Bingo
02.2022 - 03.2022
- Part Time- Up to20hrs/week
- Greeting customers
- Adding credits to customers accounts
- Distribution of correct change
- Cleaning customer areas and taking out trash
- Counting cash drawer and inventory of products prior to open
CNA - Certified Nursing Assistant
James A. Haley VA Hospital
09.2020 - 08.2021
- Full-Time GS5 Step2
- Helped patients with daily living needs
- Worked with mechanical lifts, as needed
- Handled minor wound care
- Communicated patient's condition to the nurse in charge
- Accurately charting on patients charts all assistance provided
CNA - Certified Nursing Assistant
Senior Helpers Of Tampa
07.2019 - 02.2020
- Assist with all Activities of Daily Living (ADLs) as assigned
- Provide companionship and emotional support by engaging in conversation and recreational activities
- Perform household tasks such as meal preparation and tidying up
- Assisting clients with errands
- Occasionally transporting client to important appointments.
Patient Care Technician
UC West Chester Hospital
11.2014 - 02.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Technician
The Jewish Hospital
10.2013 - 09.2014
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted patients with daily living activities, promoting independence and dignity.
Certified Nursing Assistant
Mercy St Theresa
03.2012 - 06.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Indianspring of Oakley
01.2011 - 02.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Online course - Nursing
Georgia Southern University
Statesboro, GA12.2022
High school diploma - undefined
Electronic Classroom Of Tomorrow
Columbus, OH05.2006
Certificate - Nurse Aide
Cincinnati State Technical And Community College
Cincinnati, OH08-2010
Certificate of Technical Studies - Patient Care Technician
Great Oaks Health Professions Academy
Cincinnati, OH10-2013
Skills
- Hospital Experience
- Customer service
- Typing
- Time management
- Workload management
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Attention to detail
- Compassionate communication
Certification
- CNA
- Driver's License
- Basic Life Support Certification (BLS)
Timeline
Independent Contractor
Spark Driver
05.2024 - Current
Customer Service Rep / Wealth Support
U.S. Bank
09.2022 - 09.2023
Verification Specialist
SJV & Associates
05.2022 - 06.2022
Cashier/Customer Service
MWR Bingo
02.2022 - 03.2022
CNA - Certified Nursing Assistant
James A. Haley VA Hospital
09.2020 - 08.2021
Independent Contractor
Instacart
01.2020 - Current
CNA - Certified Nursing Assistant
Senior Helpers Of Tampa
07.2019 - 02.2020
Patient Care Technician
UC West Chester Hospital
11.2014 - 02.2018
Patient Care Technician
The Jewish Hospital
10.2013 - 09.2014
Certified Nursing Assistant
Mercy St Theresa
03.2012 - 06.2014
Certified Nursing Assistant
Indianspring of Oakley
01.2011 - 02.2012
High school diploma - undefined
Electronic Classroom Of Tomorrow
Online course - Nursing
Georgia Southern University
Certificate - Nurse Aide
Cincinnati State Technical And Community College
Certificate of Technical Studies - Patient Care Technician
Great Oaks Health Professions Academy
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