Heather Darkow
Cullman
Summary
Results-driven clinic manager with extensive experience in customer service focused within the dental and healthcare environments. Dedicated to optimizing clinic operations and enhancing patient care. Proven ability to implement effective strategies that improve efficiency and elevate the patient experience. Committed to pursuing new career opportunities and open to relocation, with full authorization to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Licensed Independent Insurance Agent
Globe Life Liberty National Division
Huntsville, AL
08.2025 - Current
- Actively seek new clients through networking, prospecting, and cold-calling to market life, accident, and cancer insurance.
- Meet with clients to discuss financial goals, explain policy options, and assist with the claims process to ensure satisfaction
- Fostered long-term client relationships through proactive communication and support.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintain accurate electronic and paper records, manage renewals, and assist in retaining existing clients.
Maintain in-depth knowledge of Liberty National products, industry trends, and compliance regulations. - Utilize company-provided training and systems to achieve personal sales goals and KPIs.
- Developed tailored insurance solutions to meet diverse client needs.
- Provided expert guidance on policy options and coverage details.
- Conducted comprehensive risk assessments to identify client vulnerabilities.
- Streamlined claims processing procedures, enhancing customer satisfaction.
General Manager
Affordable dentures and Implants
Cullman, AL
05.2024 - 08.2025
- Coordinated all operational aspects of clinic, targeting revenue goals while enhancing patient satisfaction.
- Oversaw daily operations to ensure efficient service delivery and optimal patient experience.
- Handled compliance issues and billing disputes to ensure smooth financial operations.
- Supervised clinical staff and front desk team, enforcing employee performance standards.
- Managed staff recruitment, training, and performance evaluations to maintain high team standards.
- Provided clinical assistance as needed, contributing to overall patient care efficiency.
Office Manager/ Float Manager
Aspen Dental
Bloomington, MN
01.2020 - 05.2024
- Managed daily non-clinical operations, ensuring patient satisfaction and profitability.
- Executed patient consults to clarify Doctor-prescribed treatment plans and conducted chart audits.
- Collaborated with the Doctor and patients to identify barriers and facilitate treatment completion.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Trained new employees on office protocols, ensuring adherence to best practices and company policies.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Balanced nightly deposits, ensuring financial accuracy and compliance with procedures.
Store Manager
Pier one imports
Blaine, MN
02.2017 - 02.2020
- Directed daily operations through strategic management and supervision practices.
- Drove financial success by establishing sales targets and monitoring their achievement.
- Oversaw recruitment, selection, and training of employees to ensure optimal staffing levels.
- Managed task assignments and employee schedules while evaluating performance outcomes.
- Implemented and enforced personnel policies to maintain consistent operational standards.
- Fostered team collaboration by aligning results with departmental goals.
- Developed visual merchandising strategies to optimize product display and appeal.
- Managed inventory levels, ensuring timely replenishment of stock and minimizing shrinkage.
- Trained and mentored staff in sales techniques and product knowledge.
Health Unit Coordinator
Allina Hospitals and Clinics
Coon Rapids, MN
06.2013 - 11.2016
- Collaborated with physicians, nurses, and healthcare staff in office settings.
- Answered phone calls and coordinated supply orders efficiently.
- Transcribed physician orders accurately for documentation purposes.
- Utilized computer systems to log physician orders and update patient information.
- Prepared patient treatment charts to facilitate care delivery.
- Scheduled appointments, optimizing patient flow and clinic operations.
- Managed electronic health records, maintaining accuracy and compliance with regulatory standards.
- Organized scheduling for appointments and procedures, optimizing departmental workflows.
Education
Associate of Science - Health Information Management
Rasmussen College
Lake Elmo, MNSkills
- Office management and administration
- Anatomy expertise
- EMR systems proficiency
- Restaurant and retail management
- Medical coding and billing
- Customer service excellence
- Shift and workforce management
- Windows operating systems
- Medical office experience
- Hospital experience in healthcare
- CPT and ICD coding knowledge
- Transcription skills
- Leadership capabilities
- Clerical and administrative support
- Microsoft Office suite proficiency
- Sales strategies and techniques
- Medical records management
- Medical terminology expertise
- Serving and hospitality skills
- Recruitment and staffing expertise
- Cash handling accuracy
- Typing proficiency
- Hospital Experience
- Medical terminology
Timeline
Licensed Independent Insurance Agent
Globe Life Liberty National Division
08.2025 - Current
General Manager
Affordable dentures and Implants
05.2024 - 08.2025
Office Manager/ Float Manager
Aspen Dental
01.2020 - 05.2024
Store Manager
Pier one imports
02.2017 - 02.2020
Health Unit Coordinator
Allina Hospitals and Clinics
06.2013 - 11.2016
Associate of Science - Health Information Management
Rasmussen College
Additional Information
- KEY SKILLS AND STRENGTHS:
- Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions.
- Successful leader, equally effective as member of a team.
- Highly organized able to multi-task and accomplish multiple objectives.
- Professional demeanor and attentive to detail.
- Strong communication, interaction and relationship-building skills acquired through experience as a manager and through customer-service positions, and training/coaching activities.