Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Toumbs

Oklahoma City

Summary

Dynamic professional with extensive experience in customer service and team management at YMCA of Greater Oklahoma City. Proven ability to enhance customer satisfaction through relationship-building and attention to detail. Adept at multitasking and adapting to fast-paced environments, consistently achieving performance goals while fostering a collaborative team atmosphere.

Experienced with developing and executing membership strategies that boost engagement and retention. Utilizes communication and project management skills to drive initiatives and enhance member satisfaction. Track record of fostering collaboration and achieving results through effective team leadership.

Overview

10
10
years of professional experience

Work History

Membership Lead

YMCA Of Greater Oklahoma City
09.2023 - Current
  • Trained staff on best practices related to member services, promoting a consistent high-quality experience across all touchpoints.
  • Served as the primary point of contact for all membership inquiries, providing exceptional customer service and timely responses to questions or concerns.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Dispatch Coordinator

Harrisoin-Orr
05.2021 - 02.2023
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.

Front Desk Receptionist

Lewis RV
09.2018 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted visitors warmly, creating positive first impression of organization.

CIC Corporate Support

Coca-Cola Southwest Beverages,
04.2015 - 05.2018


  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Weatherford High
Weatherford, OK

Skills

  • Team management
  • Membership strategy development
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and flexibility
  • Customer relations
  • Customer relationship management

Timeline

Membership Lead

YMCA Of Greater Oklahoma City
09.2023 - Current

Dispatch Coordinator

Harrisoin-Orr
05.2021 - 02.2023

Front Desk Receptionist

Lewis RV
09.2018 - 03.2021

CIC Corporate Support

Coca-Cola Southwest Beverages,
04.2015 - 05.2018

Weatherford High

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