Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Trinkl

North Charleston

Summary

Adept at multitasking and organization, I enhanced guest satisfaction and streamlined operations at Residence Inn Marriott through expert night audit reports and exceptional problem-solving. My strong work ethic and commitment to teamwork led to significant improvements in efficiency and guest services, showcasing my ability to balance detailed financial tracking with fostering positive customer experiences.

Overview

10
10
years of professional experience

Work History

Night Auditor

Residence Inn Marriott
09.2024 - 01.2025
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
04.2018 - 09.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Overnight Stocker and Receiver

Walmart
03.2022 - 01.2023
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Collaborated with team members to complete large-scale restocking projects within tight deadlines.
  • Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.

Cashier

Popeyes Louisiana Chicken
08.2014 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Fort Dorchester High School
North Charleston, SC
05-2015

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Punctual and dependable
  • Generating reports
  • Night audit reports
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Guest services

Timeline

Night Auditor

Residence Inn Marriott
09.2024 - 01.2025

Overnight Stocker and Receiver

Walmart
03.2022 - 01.2023

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
04.2018 - 09.2024

Cashier

Popeyes Louisiana Chicken
08.2014 - 10.2016

High School Diploma -

Fort Dorchester High School

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Dominique Trinkl