DOMINIQUE T. ROGERS
Mabank
Summary
Detail-oriented healthcare professional with over a decade of experience in healthcare revenue cycle management, specializing in meticulous tracking of client invoices, monitoring payments, and managing customer accounts. Expertise in maintaining accurate and compliant records while ensuring strict adherence to company policies and industry regulations. Recognized for exceptional organizational skills and efficiency, contributing effectively as a collaborative team player within dynamic healthcare environments. Committed to enhancing operational processes and delivering high-quality service across all facets of medical administration.
Overview
9
9
years of professional experience
Work History
Billing Representative
Surgical Care Affiliates
12.2024 - Current
- Processed billing inquiries efficiently, ensuring accurate account management and timely resolutions.
- Collaborated with insurance providers to verify coverage and clarify billing discrepancies.
- Implemented enhancements to billing procedures, improving accuracy and reducing processing time.
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Mentored junior staff on best practices in billing operations and customer service techniques.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
Accounts Receivable Representative
Surgical Care Affiliates
08.2022 - Current
- Monitored aging reports to identify overdue accounts and initiate follow-up actions.
- Trained new team members on accounts receivable processes and best practices.
- Collaborated with cross-functional teams to resolve customer inquiries and disputes efficiently.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Supported financial forecasting efforts by providing accurate data on expected collections and potential bad debt writeoffs.
- Reconciled accounts receivable discrepancies, enhancing accuracy in financial reporting.
- Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
Collections Analyst
Nexstar Media
Irving, TX
08.2021 - 07.2022
- Administered processes to monitor and manage high-value unpaid invoices owed by broadcasting agencies, ensuring timely resolution.
- Coordinated with multiple markets and broadcasting stations to establish payment arrangements for advertisement invoices.
- Oversaw ticket review processes to ensure accuracy and completeness. Established appropriate fee structures for services provided. Managed client transactions and maintained precise records of all financial interactions.
- Conducted thorough analysis of creditworthiness and financial statements to facilitate informed credit decisions.
- Managed data entry tasks, guiding clients through the completion of essential forms for payment plan enrollment.
- Achieved efficient reporting and communication through proficient use of Microsoft applications. Maximized productivity by applying advanced skills in Microsoft Outlook, Word, and Excel to streamline processes.
Insurance Verification Representative
Frontera Strategies
Irving, TX
09.2019 - 08.2021
- Utilized in-depth knowledge of insurance coding to streamline and expedite patient claims processing.
- Assessed verification protocols to enhance fraud detection and prevention measures.
- Reviewed and analyzed intake processes to propose modifications aimed at streamlining workflows.
- Managed the retrieval and dissemination of medical information to address inquiries from patients and staff effectively.
- Ensured compliance by verifying completed information on release paperwork before distributing medical records to authorized parties.
- Provided insights and resources to support informed decision-making for current and potential customers.
- Conducted research to deliver accurate information, supporting issue resolution and inquiry responses.
- Collaborated with doctor offices and insurance companies to provide effective solutions for customer inquiries and complaints.
- Analyzed and traced issues through comprehensive navigation of interconnected systems.
Patient Care Coordinator
Brident Dental & Orthodontics
Arlington, TX
11.2016 - 06.2017
- Initiated plans for treatments, procedures and medications to foster continuing care requirements.
- Completed patient rounds and maintained case management files to monitor care delivery.
- Liaised with other providers to participate in meetings and coordinated patient care requirements.
- Secured healthcare data to respect rights of patients and maintain confidentiality.
- Interacted with patients and families to orientate and educate about treatment programs.
- Identified problems, documented resolutions and communicated to applicable parties to facilitate care progression.
- Helped patients obtain necessary services to meet healthcare needs.
- Collected and analyzed patient treatment data to recommend policy and procedural changes.
- Recorded patient data in EMR system with strict compliance to regulatory requirements.
- Obtained pre-authorizations to remove patient barriers to healthcare.
Education
Master of Science - Healthcare Administration
Kaplan University
Davenport, IA03-2017
Bachelor of Arts - Psychology
Stephen F. Austin State University
Nacogdoches, TX12-2013
Skills
- Customer relations skills
- Microsoft office
- Payment collection
- Payment processing
- Account monitoring
- Data entry experience
- Business office administration
- Verbal and written communication
- Team collaboration
- Relationship building
- Accounts receivable management
- Research and due diligence
- Revenue cycle management
- Records organization and review
Timeline
Billing Representative
Surgical Care Affiliates
12.2024 - Current
Accounts Receivable Representative
Surgical Care Affiliates
08.2022 - Current
Collections Analyst
Nexstar Media
08.2021 - 07.2022
Insurance Verification Representative
Frontera Strategies
09.2019 - 08.2021
Patient Care Coordinator
Brident Dental & Orthodontics
11.2016 - 06.2017
Bachelor of Arts - Psychology
Stephen F. Austin State University
Master of Science - Healthcare Administration
Kaplan University