Hi, I’m
Dominique Ugalde
Customer Service
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
years of professional experience
4
years of post-secondary education
Work History
DoorDash/Grubhub Pearland , TX
Delivery Driver
11.2021 - Current
Job overview
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
Dixie Safe And LockHouston , TX
Customer Service Representative
01.2018 - 02.2021
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
AutoZonePasadena, TX
Commercial Customer Service
02.2013 - 10.2014
Job overview
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
WalmartPearland, TX
Customer Service Cashier
02.2003 - 03.2005
Job overview
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained accurate records of customer transactions for reporting purposes.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Hightower High SchoolMissouri City, TX
Diploma from Basis
08.1998 - 06.2002
Skills
Safe driver training
Map reading and navigation skills
Order picking and processing
Commercial driving
Timeline
Delivery Driver
DoorDash/Grubhub
11.2021 - Current
Customer Service Representative
Dixie Safe And Lock
01.2018 - 02.2021
Commercial Customer Service
AutoZone
02.2013 - 10.2014
Customer Service Cashier
Walmart
02.2003 - 03.2005
Hightower High School
Diploma from Basis
08.1998 - 06.2002