Dominique Vallejo
Mesa,AZ
Summary
Dynamic professional with a proven track record at State Farm, excelling in critical thinking and empathy. Expert in auto insurance claims, ensuring compliance and customer satisfaction. Adept at multitasking and advanced computer skills, fostering team success and operational efficiency. Recognized for training new associates and enhancing customer loyalty through effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Initial Loss Reporting Claim Associate
State Farm
01.2019 - Current
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members by relaying information on company procedures and safety requirements.
Guest Services Associate
Target
06.2018 - 03.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Cross-trained across multiple front-of-house roles, including cashiering, customer servicedesk, photo services, and asset protection, ensuring operational coverage and team support.
Team Lead
Chick-fil-A
06.2017 - 06.2018
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks and stationed staff accordingly.
- Assisted in delivery, catering, and event setup, ensuring a smooth transition between functions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma - General Studies
Chandler High School
Chandler, AZ05-2016
Skills
- Critical thinking
- Active listening
- Advanced oral and written communication skills
- Advanced computer skills
- Decision-making
- Multitasking and organization
- Empathy and patience
- Expert data entry
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Initial Loss Reporting Claim Associate
State Farm
01.2019 - Current
Guest Services Associate
Target
06.2018 - 03.2019
Team Lead
Chick-fil-A
06.2017 - 06.2018
High School Diploma - General Studies
Chandler High School
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