Dominique Vallejo
State Farm
Mesa,AZ
9
years of professional experience
Dynamic professional with a proven track record at State Farm, excelling in critical thinking, handling complicated claims and de-escalating calls. Recognized for upskilling new and experienced claim handling associates to enhance customer experiences, and loyalty through effective communication and problem-solving.
Work History
Initial Loss Reporting Claim Associate
7 Years 6 Months- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Maintained compliance with 49 state regulatory requirements through meticulous documentation and adherence to company policies.
- Served as a dependable liaison for customers during the claims process, addressing concerns with empathy and professionalism.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Served as a peer coach for new hire employees, training on new procedures and claim handling tools to include advancements with technology.
Guest Services Associate
9 Months- Oversaw station operations while facilitating proactive and effective communication with team members.
- Ensured cleanliness of area while greeting customers to foster a welcoming environment.
- Facilitated transaction processing while promoting company upgrades.
- Managed purchase transactions, exchanges, and return services to ensure customer satisfaction.
- Implemented comprehensive skills training programs across guest service, photo booth, register, and asset protection departments.
Team Lead
1 Year- Ensured adherence to cleanliness standards throughout front of house areas to enhance guest experience.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food preparation and service coordination.
- Trained and mentored staff on operational procedures and company standards.
- Analyzed operational metrics to identify areas for improvement and implement solutions.
Education
Some College - American Sign Language
High School Diploma - General Studies
Skills
Critical thinking
Active listening
Advanced oral and written communication skills
Utilization of internet-based Software
Decision-making
Multitasking and organization
Customer resolution
Data entry and documentation
Timeline
Initial Loss Reporting Claim Associate
State Farm
01.2019 - CurrentRead More
Guest Services Associate
Target
06.2018 - 03.2019Read More
Team Lead
Chick-fil-A
06.2017 - 06.2018Read More
Chandler High School
High School Diploma from General Studies
Read More
Mesa Community College
Some College from American Sign Language
Read More