Dominique Villarosa
Tampa,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server/Cook
Village Inn
11.2013 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Dispatcher
Quest Diagnostics
01.2020 - 02.2020
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
SSC-EMT
Sunstar Paramedics
04.2018 - 05.2019
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
Sales Associate
Party City
02.2018 - 03.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY12.2026
Associate of Science - Emergency Medical Services
Hillsborough Community College
Tampa,Fl12.2017
High School Diploma -
Braulio Alonso High School
Tampa,Fl06.2016
Skills
- Safe Food Handling
- Food Inspection
- Supply Restocking
- Table Setting
- Guest Engagement
- Menu Memorization
- Data Entry
- Data Entry Experience
- Active Listening
- Time Management
- Problem Solving
- Positive Attitude
Timeline
Dispatcher
Quest Diagnostics
01.2020 - 02.2020
SSC-EMT
Sunstar Paramedics
04.2018 - 05.2019
Sales Associate
Party City
02.2018 - 03.2018
Server/Cook
Village Inn
11.2013 - Current
Bachelor of Science - Nursing
Galen College of Nursing
Associate of Science - Emergency Medical Services
Hillsborough Community College
High School Diploma -
Braulio Alonso High School