Tasha Massey
Child Care,caretaker,food services
Auburn,GA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Waffle House Restaurant. Proven ability to enhance guest experiences through effective team collaboration and meticulous attention to cleanliness standards. Adept at multitasking in high-volume environments while maintaining quality control and guest satisfaction.
Overview
23
23
years of professional experience
Work History
Server/cook
Waffle House Restaurant
12.2000 - 03.2024
- Ensured timely service of food and drinks with emphasis on customer satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
In-Home Nanny
Tamara Smith
01.2007 - 05.2020
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
High School Diploma - General Studies
Collin’s Hill
Lawrenceville, GA04.2002
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Task prioritization
Table setting
Cash handling
Food running
Order management
Supply restocking
Exceptional customer service
Food delivery
Table bussing
Memory retention
Order delivery practices
Beverage preparation
Service prioritization
Daily specials memorization
Professional appearance
Sales techniques
Menu memorization
Quality control
Guest seating
Food safety practices
Food inspection
Menu presentation
Order accuracy
Dining area maintenance
Sales expertise
Table setting knowledge
Food and beverage pairings
High volume dining
Item promotion
Guest relations management
Food sales and promotion
Food station setup
Allergy awareness
Performance improvement
Relationship management
Ordering procedures
Food spoilage prevention
Front-of-house display creation
Point of sale operation
Banquet coordination
Tableside etiquette
Foreign language proficiency
Suggestive selling
Regulatory compliance
Inventory management
Wine service
Wine pairings
Bill computation
Food safety
Customer service
Shift management
Multitasking and organization
Wine pairing
Upselling techniques
Customer feedback management
Timeline
In-Home Nanny
Tamara Smith
01.2007 - 05.2020
Server/cook
Waffle House Restaurant
12.2000 - 03.2024
High School Diploma - General Studies
Collin’s Hill