Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Dominique Wallace

Gary,IN

Summary

Dynamic and detail-oriented professional with experience at Medspeed LLC, excelling in timely package delivery and customer service. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in computer record keeping and delivery scheduling, consistently prioritizing urgent tasks while maintaining punctuality and reliability. Able to work independently while receiving incoming calls for on demands jobs throughout shift.

Overview

14
14
years of professional experience

Work History

LSR Courier

Medspeed LLC
02.2021 - Current
  • Delivered packages efficiently, ensuring timely completion of daily routes.
  • Maintained accurate records of deliveries and pickups using tracking systems and Microsoft word
  • Communicated effectively with customers to address inquiries and resolve issues.
  • Followed safety protocols to ensure secure handling of all items during transit.
  • Assisted in training new couriers on route navigation and delivery procedures.
  • Adapted quickly to changing schedules and prioritized urgent deliveries as needed.
  • Utilized GPS technology to enhance route planning and minimize delays.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Mobile Patrol Security Officer

ISM Security
09.2018 - 02.2021
  • Conducted regular patrols to ensure safety and security of premises.
  • Monitored surveillance systems for suspicious activities and incidents.
  • Responded promptly to alarms and emergencies, coordinating with local law enforcement.
  • Prepared detailed reports on security breaches and unusual occurrences.
  • Assisted in training new security personnel on protocols and procedures.
  • Maintained accurate logs of daily activities, incidents, and investigations conducted.

Home Health Aide

Illinois Healthcare
09.2011 - 09.2018
  • Provided compassionate personal care services to clients, enhancing comfort and dignity in daily living activities.
  • Assisted clients with mobility and transfers, ensuring safety and promoting independence in their homes.
  • Administered prescribed medications and monitored client health conditions, documenting changes accurately for healthcare teams.
  • Coordinated with multidisciplinary teams to develop personalized care plans based on individual client needs and preferences.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Decision-making
  • Written communication
  • Supply management
  • Multitasking and organization
  • Verbal and written communication
  • Record keeping
  • Delivery scheduling
  • Punctuality and reliability
  • Customer feedback handling
  • Delivering time-sensitive specimens
  • Courier training

Accomplishments

Top recommend trainee for new hires. Earned LSR recognition of the month three times.

Timeline

LSR Courier

Medspeed LLC
02.2021 - Current

Mobile Patrol Security Officer

ISM Security
09.2018 - 02.2021

Home Health Aide

Illinois Healthcare
09.2011 - 09.2018

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Dominique Wallace