Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Brown

Albuquerque,NM

Summary

Dedicated professional with a clean driving record and strong customer service skills, honed at Medspeed. Proven ability to enhance client satisfaction through timely deliveries and effective communication. Skilled in GPS navigation and problem-solving, ensuring efficient transport of lab specimens while building lasting relationships with clients. Reliable and detail-oriented, committed to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

LSR, Courier

Medspeed
08.2021 - Current
  • Greeted recipients, delivered packages also specimens and picked up specimens to deliver to main lab (Tricore).
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages/specimens on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.

Elderly Caregiver

Prime Care Living
09.2009 - 08.2021
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.

Education

High School Diploma - General Studies

Chinle High School
Chinle, AZ
05.2000

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Time management
  • Excellent driving skills
  • Clean driving record
  • Valid Driver's license
  • GPS and route planning
  • Heavy lifting
  • Handheld scanning devices
  • Smartphone usage
  • Lab specimen transport
  • Relationship building
  • Teamwork and collaboration
  • Active listening
  • Teamwork
  • Reliability
  • Customer satisfaction

Certification

I do have a phlebotomy certificate from phlebotomy USA for New Mexico and I will be taking my national exam soon.

Timeline

LSR, Courier

Medspeed
08.2021 - Current

Elderly Caregiver

Prime Care Living
09.2009 - 08.2021

High School Diploma - General Studies

Chinle High School

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Troy Brown