Dominique Welton
Albuquerque,NM
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Sage Neuroscience Center
2023.09 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Certified Medical Assistant
Ortega Wellness
2020.09 - 2023.07
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Education
Medical Assistant Certificate Program -
Pima Medical Institute
Albuquerque, NMHigh School Diploma -
Primavera High School
Chandler, AZ01.2014
Skills
- Prior Authorizations/Referrals
- Medical Terminology
- Spirometry
- EHR & EMR Navigation
- ICD & CPT Coding
- HIPAA Compliance
- Vitals Measuring
- Phlebotomy
- IV Therapy
- Appointment Scheduling
- Data entry proficiency
- Insurance Verification
- Patient Registration
- Eligibility Determination
- Multi-Line Telephone Systems
- Scheduling Diagnostic Procedures
- Payment Processing
Certification
- Medical Assistant Certification, 2021
- HIPAA/OSHA Certificate & BLS Certified, 2020
- CPR Certified, 2019
Volunteer Experience
Lung Force Walk, Albuquerque, NM, 2019
Timeline
Patient Access Specialist
Sage Neuroscience Center
2023.09 - Current
Certified Medical Assistant
Ortega Wellness
2020.09 - 2023.07
Medical Assistant Certificate Program -
Pima Medical Institute
High School Diploma -
Primavera High School
- Medical Assistant Certification, 2021
- HIPAA/OSHA Certificate & BLS Certified, 2020
- CPR Certified, 2019
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