Summary
Overview
Work History
Education
Skills
Certifications Courses
Timeline
RegisteredNurse

Heidi Kroening

Port Richey,FL

Summary

Patient oriented and professional CMA with a positive, open-minded and upbeat personality. Well-versed in healthcare practices and compliance standards. Excellent with EPIC EMR and communication skills.

Overview

13
13
years of professional experience

Work History

CMA Team Lead

Walmart Health
06.2023 - 08.2024
  • Stocked office to have ready for Grand Opening
  • Train New Staff
  • Create staff work schedules
  • Meeting notes
  • Order Supplies as needed
  • Assist with provider and patient needs for quality care
  • Handle In-basket messages
  • Run Huddles to give up to date information
  • Prepare exam rooms for patient visits/exams
  • Create needed vender accounts
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.

CMA

Advocate Medical Group
04.2017 - 05.2023
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Utilize, train, and support new staff on EPIC EMR Work EPIC inbox messages (Results, MyChart, Patient calls) Answer and document incoming patient calls

CMA

Northwestern Medicine
06.2011 - 05.2017
  • Monitor Patients after Bone Marrow Extraction Rooming Process and all that it Entails Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
  • Transported patients between rooms and appointments or testing locations.

Education

Medical Assistant - Medical Assistant

Everest College - Chicago
North Aurora, IL
11.2010

Skills

  • Training in all areas of medical office
  • Opening / Set up of New Offices
  • Set up Lab / Equipment
  • Set up of Office Accounts
  • Making employee work schedules
  • Place Orders / Referrals
  • Remote work EPIC / Orchard / E-screen / Outlook
  • Quality Controls
  • Medical Administration
  • Data Entry
  • Scheduling
  • POC Testing, EKG, Venipuncture
  • Prior Authorizations/Referrals
  • Inventory and Ordering

Certifications Courses

  • AAMA
  • BLS

Timeline

CMA Team Lead

Walmart Health
06.2023 - 08.2024

CMA

Advocate Medical Group
04.2017 - 05.2023

CMA

Northwestern Medicine
06.2011 - 05.2017

Medical Assistant - Medical Assistant

Everest College - Chicago

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Heidi Kroening