Heidi Kroening
Port Richey,FL
Summary
Patient oriented and professional CMA with a positive, open-minded and upbeat personality. Well-versed in healthcare practices and compliance standards. Excellent with EPIC EMR and communication skills.
Overview
13
13
years of professional experience
Work History
CMA Team Lead
Walmart Health
2023.06 - 2024.08
- Stocked office to have ready for Grand Opening
- Train New Staff
- Create staff work schedules
- Meeting notes
- Order Supplies as needed
- Assist with provider and patient needs for quality care
- Handle In-basket messages
- Run Huddles to give up to date information
- Prepare exam rooms for patient visits/exams
- Create needed vender accounts
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
CMA
Advocate Medical Group
2017.04 - 2023.05
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Utilize, train, and support new staff on EPIC EMR Work EPIC inbox messages (Results, MyChart, Patient calls) Answer and document incoming patient calls
CMA
Northwestern Medicine
2011.06 - 2017.05
- Monitor Patients after Bone Marrow Extraction Rooming Process and all that it Entails Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Transported patients between rooms and appointments or testing locations.
Education
Medical Assistant - Medical Assistant
Everest College - Chicago
North Aurora, IL11.2010
Skills
- Training in all areas of medical office
- Opening / Set up of New Offices
- Set up Lab / Equipment
- Set up of Office Accounts
- Making employee work schedules
- Place Orders / Referrals
- Remote work EPIC / Orchard / E-screen / Outlook
- Quality Controls
- Medical Administration
- Data Entry
- Scheduling
- POC Testing, EKG, Venipuncture
- Prior Authorizations/Referrals
- Inventory and Ordering
Certifications Courses
- AAMA
- BLS
Timeline
CMA Team Lead
Walmart Health
2023.06 - 2024.08
CMA
Advocate Medical Group
2017.04 - 2023.05
CMA
Northwestern Medicine
2011.06 - 2017.05
Medical Assistant - Medical Assistant
Everest College - Chicago
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