Heidi Kroening
Port Richey,FL
Summary
Patient oriented and professional CMA with a positive, open-minded and upbeat personality. Well-versed in healthcare practices and compliance standards. Excellent with EPIC EMR and communication skills.
Overview
13
13
years of professional experience
Work History
CMA Team Lead
Walmart Health
New Port Richey
06.2023 - 08.2024
- Stocked office to have ready for Grand Opening
- Train New Staff
- Create staff work schedules
- Meeting notes
- Order Supplies as needed
- Assist with provider and patient needs for quality care
- Handle In-basket messages
- Run Huddles to give up to date information
- Prepare exam rooms for patient visits/exams
- Create needed vender accounts
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
CMA
Advocate Medical Group
Batavia
04.2017 - 05.2023
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Utilize, train, and support new staff on EPIC EMR Work EPIC inbox messages (Results, MyChart, Patient calls) Answer and document incoming patient calls
CMA
Northwestern Medicine
St. Charles
06.2011 - 05.2017
- Monitor Patients after Bone Marrow Extraction Rooming Process and all that it Entails Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Transported patients between rooms and appointments or testing locations.
Education
Medical Assistant - Medical Assistant
Everest College - Chicago
North Aurora, IL11.2010
Skills
- Training in all areas of medical office
- Opening / Set up of New Offices
- Set up Lab / Equipment
- Set up of Office Accounts
- Making employee work schedules
- Place Orders / Referrals
- Remote work EPIC / Orchard / E-screen / Outlook
- Quality Controls
- Medical Administration
- Data Entry
- Scheduling
- POC Testing, EKG, Venipuncture
- Prior Authorizations/Referrals
- Inventory and Ordering
Certifications Courses
- AAMA
- BLS
Timeline
CMA Team Lead
Walmart Health
06.2023 - 08.2024
CMA
Advocate Medical Group
04.2017 - 05.2023
CMA
Northwestern Medicine
06.2011 - 05.2017
Medical Assistant - Medical Assistant
Everest College - Chicago