Dominique Whitlow
Lafayette,AL
Summary
Support patient personal care and hygiene needs with diligent assistance
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Apple
2013.11 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certified Nursing Assistant
Lafayette Nursing Home
Lafayette, AL
2009.03 - 2013.11
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented patient intake and dietary requirements and assisted with feeding
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Patient Care Technician
Vested Healthcare Center
Lafayette, AL
2007.01 - 2009.03
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures
- Assisted with patient admission, discharge and transfer to maximize facility efficiency
- Assisted elderly patients with essential ambulatory care for transport to and from facility.
Education
High School Diploma -
Lafayette High School
05.2007
Skills
- Inbound and outbound calling
- Customer support
- Account updating
- Customer Service
- Call Center Operations
Timeline
Customer Service Representative
Apple
2013.11 - Current
Certified Nursing Assistant
Lafayette Nursing Home
2009.03 - 2013.11
Patient Care Technician
Vested Healthcare Center
2007.01 - 2009.03
High School Diploma -
Lafayette High School