Dominique Williams
Chicago,IL
Summary
Hard-working empathetic Customer Service Representative with 8+ years of experience providing interpersonal and business professional communication skills to hundreds of clientele daily. Personally handle 100+ customer interactions daily while communicating with peers and leadership. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Amazon Logistics
11.2020 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Completed "Leadership Development" program August 2021.
Account Specialist
Discover Financial Services
02.2022 - 06.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine account updates to resolve problems.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
Flooring Specialist
Home Depot
05.2020 - 11.2020
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings 20%.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Managed customer relations on ongoing basis to maximize customer retention.
- Collaborated with designers and architects on custom projects to achieve desired aesthetic effects while maintaining structural integrity of installed floors.
Stocker
Costco Wholesale
11.2019 - 01.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Emergency Medical Technician Certification of Completion - EMT
Elite Ambulance
Chicago06.2024
Bachelors of Arts in Communication - Communications
University of Illinois At Urbana-Champaign
Urbana, IL05.2019
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
Corecompetencies
Process Improvement, Effective Communication, Consumer Feedback Management, Risk Management, Time Management, Detail Oriented, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Outlook, Intermediate American Sign Language
Timeline
Account Specialist
Discover Financial Services
02.2022 - 06.2022
Customer Service Agent
Amazon Logistics
11.2020 - Current
Flooring Specialist
Home Depot
05.2020 - 11.2020
Stocker
Costco Wholesale
11.2019 - 01.2020
Emergency Medical Technician Certification of Completion - EMT
Elite Ambulance
Bachelors of Arts in Communication - Communications
University of Illinois At Urbana-Champaign