Dominique Williams
Nashville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Receptionist
Great Clips
Hermitage , TN
02.2024 - 05.2024
- Supervised setup of conference rooms for meetings and office events in common areas.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Call Center Representative
BeneLynk
Nashville , TN
06.2023 - 01.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Front Desk Representative
Element
Nashville, TN
05.2022 - 06.2023
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences.
Front Desk Receptionist
Holiday Inn Express and Suites
Mount Juliet, TN
10.2021 - 05.2022
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
Warehouse Worker
CEVA Logistics
Mount Juliet, TN
06.2021 - 09.2021
- Completes shipments by processing and loading orders
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Completes deliveries by driving truck or van to and from vendors
- Maintains truck or van by completing preventive maintenance requirements and arranging for repairs
Call Center Representative
Conduent
Nashville, TN
09.2020 - 05.2021
- Answer inbound calls in a timely and friendly manner
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company's products or services.
Customer Service Specialist
Aramark at Nissan
Smyrna, TN
04.2019 - 11.2020
- Greeted customers as they were being seated
- Shift Supervisor: In charge of deposits, cash drawer, in charge of employees
- Took food orders, served meals, and cleared excess utensils and serving dishes
- Resolved any complaints or issues concerning food and food service
Line Cook
First Watch
Smyrna , TN
03.2019 - 08.2019
- Cleans food preparation areas as determined by law and company policy
- Prepares foods to the specifications of the client
- Prepares food before the arrival of guests
- Makes adjustments to food items to accommodate guests with allergies or specific diet concerns
- Manages other employees in the kitchen.
Line Cook
Mack's Hot Chicken
Smyrna, TN
03.2019 - 07.2019
- Prepare awesome meals for our customers
- Weigh, measure, mix and prep ingredients according to recipes
- Steam, grill, boil, bake or fry meats, fish, vegetables, and other ingredients
- Check food and ingredients for freshness
- Arrange and garnish dishes
- Work well under pressure and within the time limit
- Ensure that kitchen area, equipment and utensils are cleaned
- Help lead and inspire our kitchen staff with the restaurant manager
- Wow our guests with amazing dishes.
Kitchen Shift Lead
Buffalo Wild Wings
Sacramento, CA
07.2017 - 09.2018
- Made sure cooks prepared the food made to order
- Assisted in stocking supplies
- Ensured handling cash was done properly
- Responded to customers needs
- Assisted with greeting customers and answering all questions
- Conducted regular maintenance routines on kitchen equipment
- Responded to emergency's as instructed
- Assisted custodial staff with minor building cleaning tasks.
Customer Service Representative
Communications Call Center
Pleasant Hill, CA
10.2012 - 01.2017
- Provide support via (inbound & outbound) phones
- Log and track calls in a computer database and maintained history records and related documentation
- Maintain software & database to ensure data integrity
- Log and track calls in a computer database, and maintaining history records and related problem documentation
- Establish professional relationships with clients and developed a strong pattern of repeat sales, client loyalty, and referral business.
Receptionist
Nuova Dental Office
Sacramento, CA
08.2009 - 10.2012
- Assisted in answering and screening incoming calls
- Handle and redirect customer queries
- Take and distribute messages
- Manage all visitors
- Organize incoming and outgoing mail
- Coordinate meetings and appointments
Customer Service
Panera Bread
Sacramento, CA
04.2007 - 06.2009
- Upheld all safety and sanitation standards in work environment
- Operated high-volume cooking and assembly equipment
- Measured and prepared raw food materials on a regular basis
- Assisted with ordering and stocking received food supplies and equipment
Education
High School Diploma -
Inderkum High School
05.2009
Some College (No Degree) - General Studies
American River College
Skills
- Analytical Thinker
- Customer Service
- Hospitality
- Innovative
- Leader
- Risk and Operation
- Team Player
- Technical Support
- Time Management
- Web Browsers
- Written Communication Skills
- Working knowledge of Microsoft Outlook, Excel, and Works
- Data Entry
- Office Administration
- Professional and polished presentation
- Guest Services
Assessments
Call Center Customer Service, Completed, 11/01/20
Timeline
Receptionist
Great Clips
02.2024 - 05.2024
Call Center Representative
BeneLynk
06.2023 - 01.2024
Front Desk Representative
Element
05.2022 - 06.2023
Front Desk Receptionist
Holiday Inn Express and Suites
10.2021 - 05.2022
Warehouse Worker
CEVA Logistics
06.2021 - 09.2021
Call Center Representative
Conduent
09.2020 - 05.2021
Customer Service Specialist
Aramark at Nissan
04.2019 - 11.2020
Line Cook
First Watch
03.2019 - 08.2019
Line Cook
Mack's Hot Chicken
03.2019 - 07.2019
Kitchen Shift Lead
Buffalo Wild Wings
07.2017 - 09.2018
Customer Service Representative
Communications Call Center
10.2012 - 01.2017
Receptionist
Nuova Dental Office
08.2009 - 10.2012
Customer Service
Panera Bread
04.2007 - 06.2009
High School Diploma -
Inderkum High School
Some College (No Degree) - General Studies
American River College