Dominique Williams
Brownstown,MI
Summary
Experienced Learning Ambassador with a proven track record of reliability and organizational skills. Bringing three years of valuable experience to the table, known for effectively managing time and ensuring quality assurance. Adept at maximizing team productivity and proficient in operating standard warehouse equipment. Committed to facilitating seamless operations and contributing to the overall success of the team.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
FC Associate/Learning Ambassador
Amazon DTW3
09.2021 - 06.2024
- Upheld strict time management in order to provide an ease in product flow
- Checked details within orders, ensuring there to be no inconsistencies
- Accessed computerized information to ensure efficiency and accuracy in packages being delivered
- Built and strengthened areas of teachings within new employees by leveraging excellent interpersonal and communication
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Coordinate with cross-functional teams to identify process gaps and develop solutions.
Driver Associate
Amazon DDT2
08.2020 - 06.2021
- Ensured proper packaging and accuracy of orders, and communicated with customers to resolve delivery issues and ensure satisfaction
- Ensured safety of company vehicles during periods of high volume and traffic, and planned routes effectively to ensure on-time delivery for customers
- Assisted fellow drivers with their routes when they became overwhelmed by the workload, keeping the plan projected by dispatchers a reality.
Cashier
Target
09.2018 - 04.2019
- Set a positive example for team members by providing high-quality, efficient service
- Mentored junior employees to improve performance, food safety and customer service
- Greeted all customers with a smile and provided friendly service to professionally handle every need
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Education
BBA - Business Management
Henry Ford College
Dearborn, MI 09.2017 - Current
High School Diploma - undefined
Western High School
Detroit, MI01.2017
Skills
- Time management
- Adaptation
- Security awareness
- Routine management
- Attention to detail
- Maintaining safe environment
- Warehouse Safety
- Loading and unloading
- Shipping procedures
- Workplace organization
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive experience for all.
Timeline
FC Associate/Learning Ambassador
Amazon DTW3
09.2021 - 06.2024
Driver Associate
Amazon DDT2
08.2020 - 06.2021
Cashier
Target
09.2018 - 04.2019
BBA - Business Management
Henry Ford College
09.2017 - Current
High School Diploma - undefined
Western High School
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