Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Williams

Charlotte ,NC

Summary

Dynamic and customer-focused professional with a proven track record at Chic Fila, enhancing satisfaction through exceptional service and upselling techniques. Skilled in training and mentoring team members while building rapport with customers, driving loyalty and repeat business. Adept at cash handling and problem-solving in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Front of House Team Member

Chic Fila
07.2018 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.

Sales Associate

RNR Tire Express
07.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Believers in Christ Christian Academy
Milwaukee, WI
06.2016

Skills

  • Professional appearance
  • Stock management
  • Building rapport
  • Training and mentoring
  • Upselling
  • Teamwork and collaboration
  • Multitasking
  • Cash handling
  • Adaptability and flexibility
  • Customer satisfaction
  • Service prioritization
  • Problem-solving

Timeline

Sales Associate

RNR Tire Express
07.2022 - 11.2022

Front of House Team Member

Chic Fila
07.2018 - Current

High School Diploma -

Believers in Christ Christian Academy

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