Dominique E. Shelton
North Hollywood,CA
Summary
Organized professional with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
7
7
years of professional experience
Work History
Event Services Manager
Fairmont Century Plaza
City Of Los Angeles, CA
08.2021 - 02.2023
- Managed administrative logistics of group contract and event planning.
- Managed group food and beverage through banquet event orders (BEOs) and rooming accomodations through rooming lists.
- Created banquet event orders for group events/ meetings.
- Responsible for distributing banquet event orders, floorplans, and any event related reports to hotel departments.
- Scheduled site tours and conducted sites visits with clients.
- Organized and updated event files.
- Reviewed contractual obligations and assisted group fulfill contract.
- Coordinate all internal events/ meetings for hotel departments.
- On-board and train all new staff members coming in the Events Sales & Services Department on day to day operations and procedures.
- Ensure accuracy of Banquet Checks and provide bill review on completions of meetings/ events.
- "Champion" of Janus Digital Display Reader-boards. Oversee digital display boards for all events posted in hotel.
- Maintained and built comprehensive database of industry contacts, vendors and venues
- Coordinated with sales and marketing teams to publicize and promote events
- Coordinated florists, photographers, and musicians for events
Administrative Assistant
Goldco
Woodland Hills, CA
05.2021 - 08.2021
- Answered multi-line phone system, routing calls, and relay messages.
- Monitored customer care work calendar and scheduled all appointments.
- Prepared processing and customer care forms to send to customer.
- Restocked supplies and placed order request to maintain adequate stock levels of office anf kitchen supplies.
- Generate reports to create customer packages.
- Developed and updated spreadsheets to track calls and outgoing mail.
- Sorted and distributed office mail, scanned all incoming packages for processing department.
- Createed welcome letters for new costumer and send out invoices.
- Responsible for ensuring all FedEx packages are sent out.
Reservation Agent
Malibu Beach Inn
Malibu, CA
04.2019 - 05.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries through booking.com and assisted travel agents with their guest bookings.
- Provided follow through on all calls with confirmations and any requested information.
- Maintained awareness on the types of room categories available to avoid overbooking hotel.
- Assist with guest request such as dining reservations, transportation arrangements, car rentals, and local activities.
Front Desk Supervisor
Good Nite Inn
Calabasas, CA
07.2016 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with housekeeping, and maintenance to meet all guest needs.
- Prepared weekly employee work schedules for team members.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Education
Fairfax Senior High School
Los Angeles, CASkills
- Bilingual: English and Spanish
- Office administration
- Proficiency to approach all encounters regardless of situation in an attentive, friendly, and courteous manner
- Proficient in Microsoft Programs, QuickBooks, POS systems, Google sheets, Opera, Alice, and Janus Vizia digital signage software
- Excellent communication and customer service skills
- Ability to work under pressure in fast-paced environments while maintaining a friendly demeanor
- Signage and Display Preparation
- Billing and Payment Processing
- Accommodation Organization
- Managing Events Start to Finish
- Schedule Coordination
Timeline
Event Services Manager
Fairmont Century Plaza
08.2021 - 02.2023
Administrative Assistant
Goldco
05.2021 - 08.2021
Reservation Agent
Malibu Beach Inn
04.2019 - 05.2021
Front Desk Supervisor
Good Nite Inn
07.2016 - 03.2019
Fairfax Senior High School
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