Dominiquie Anderson
Longview
Summary
Dedicated healthcare customer service professional with over 6 years of experience supporting patients, providers, and healthcare organizations through appointment scheduling, claims support, customer service, and patient communication. Skilled in handling high-volume inbound and outbound calls, resolving complex customer concerns, maintaining HIPAA compliance, and delivering exceptional service in fast-paced environments. Recognized for strong communication skills, empathy, attention to detail, and the ability to build positive relationships with patients and customers while ensuring accurate documentation and efficient service delivery.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Sagility
11.2022 - 01.2026
- Adhered to HIPAA regulations while handling confidential patient and healthcare information.
- Scheduled patient appointments using electronic health record systems and internal scheduling platforms.
- Updated and maintained patient records in accordance with company policies and procedures.
- Processed medical claims documentation, including authorizations, referrals, and pre-certifications.
- Collected patient payments and accurately documented transactions within billing systems.
- Managed challenging customer interactions with professionalism and empathy, effectively de-escalating concerns and identifying appropriate resolutions.
- Assisted patients with healthcare-related inquiries while maintaining a high level of service and accuracy.
Radiology Scheduler
Carenet Health
Grand Prairie, TX
01.2022 - 11.2022
- Coordinated radiology appointments across multiple departments to maximize scheduling efficiency and resource utilization.
- Educated patients on radiology procedures, preparation requirements, and appointment expectations.
- Conducted outbound calls to schedule appointments and provide important patient information.
- Maintained strict HIPAA compliance while managing sensitive patient records and communications.
- Verified patient information and ensured scheduling accuracy to support quality patient care.
- Collaborated with healthcare providers and medical staff to facilitate smooth appointment coordination.
United Healthcare Chat Support Representative
Teleperformance USA
05.2021 - 01.2022
- Responded to customer inquiries regarding products, services, account information, and pricing plans through chat and phone support.
- Provided technical assistance and troubleshooting support to customers experiencing website or service issues.
- Guided customers through online account navigation and problem resolution.
- Resolved customer complaints promptly while maintaining professionalism and a positive customer experience.
- Accurately documented customer interactions and support requests within the ticketing system.
- Enhanced customer satisfaction through timely and accurate responses to inquiries.
- Maintained detailed support records to support quality assurance and compliance standards.
Education
High School Diploma -
Wossman High School
05-2023
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Claims processing
- Data entry proficiency
- Empathy and patience
- EMR
- Insurance billing
- Payment processing
- Data entry
Timeline
Healthcare Customer Service Representative
Sagility
11.2022 - 01.2026
Radiology Scheduler
Carenet Health
01.2022 - 11.2022
United Healthcare Chat Support Representative
Teleperformance USA
05.2021 - 01.2022
High School Diploma -
Wossman High School